MIS Executive

Job Title

MIS Executive

We are a high-volume BPO with deep focus on performance, efficiency, and conversion. Our data operations are the backbone of decision-making. We’re looking for a hands-on MIS Executive who thrives on Excel, understands Ameyo (Drishti) dialer reports, and can convert massive call data into actionable dashboards for leadership and operations.

• Key Responsibilities

Prepare and maintain daily, weekly, and monthly reports for Sales, QA, and Call Operations teams using Excel.

Download, clean, and process large volumes of raw data from the Ameyo dialer and internal CRM.

Track and publish real-time dashboards for team performance, agent-wise calling efficiency, login hours, connect %, AHT, lead conversion, etc.

Coordinate with Ops/Tech team to understand new reporting needs or changes in campaign structures.

Maintain accurate MIS logs with historical trend tracking for business analysis and improvement.

Ensure accuracy of lead, call disposition, and sales closure reports from CRM.

Must-Have Skills

Expert in Advanced Excel

Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation.

Hands-on with Ameyo (Drishti) dialer – agent logs, call reports, campaign analytics, etc.

Ability to extract and clean large datasets from in-house systems.

Experience in BPO call-center reporting (sales, calling productivity, TATs).

Strong analytical skills and attention to detail.

Comfortable working with tight timelines and quick report turnarounds.

Experience in basic VBA/macros for repetitive task automation.

Familiarity with .NET-based CRM data structures (even if read-only).

Knowledge of manual forecasting or basic performance modeling using Excel.

Must-Have Skills

Expert in Advanced Excel

Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation.

Hands-on with Ameyo (Drishti) dialer – agent logs, call reports, campaign analytics, etc.

Ability to extract and clean large datasets from in-house systems.

Experience in BPO call-center reporting (sales, calling productivity, TATs).

Strong analytical skills and attention to detail.

Comfortable working with tight timelines and quick report turnarounds.

Experience in basic VBA/macros for repetitive task automation.

Familiarity with .NET-based CRM data structures (even if read-only).

Knowledge of manual forecasting or basic performance modeling using Excel.

Interested candidates can call or WhatsApp on 9289809622

Job Type

Full-time

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person