Office Administrator cum coordinator

Role Overview

Location

Moti Nagar, New Delhi

Timings

9:30 am -6:30 pm, Monday - Saturday

Industry

Luggage / Travel Accessories

Salary

₹18,000 – ₹25,000 per month

Experience

Freshers can apply

Employment Type

Full-time

About the Role

We are looking for a responsible, proactive, and organised person to join our team and take care of the day-to-day office and operational coordination of our luggage brand.

This is a hands-on role where you will be involved in multiple aspects of the business - from order processing and packaging to shipment coordination, courier follow-ups, maintaining records, and supporting the team with daily office requirements.

Key Responsibilities

• Track all outgoing parcels and regularly monitor their shipment status.
• Coordinate with courier/shipping partners to ensure timely and smooth deliveries.
• Raise complaints and follow up with courier companies regarding undelivered, delayed, damaged, or stuck shipments.
• Take responsibility for resolving shipment-related issues by coordinating with the courier service until closure.
• Assist the team with taking and processing customer orders.
• Help with packing and preparing orders for dispatch.
• Coordinate and book shipments with the appropriate courier/shipping partners.
• Maintain accurate records of orders, shipments, deliveries, returns, complaints, and other operational activities.
• Maintain and regularly update all required Excel/Google Sheets and office records.
• Coordinate with senior staff and other team members regarding orders, dispatches, pending tasks, and daily operations.
• Support the team with general office coordination and ensure that routine operational work is completed smoothly.
• Attend to customers/visitors who occasionally visit the store and assist them professionally.
• Keep track of pending operational tasks and ensure timely follow-ups.
• Take ownership of day-to-day office requirements and help ensure that things run smoothly without constant supervision.
• Assist with other operational responsibilities as and when required.

Who We Are Looking For

Freshers are welcome to apply.

Someone who has logistics or same sort of experience or willing to learn, take responsibility, and grow with the company.

Good communication and coordination skills.

Basic knowledge of Excel/Google Sheets is preferred.

Should be organised, responsible, and comfortable handling multiple tasks.

Should have a problem-solving attitude and be willing to follow up until a task is completed.

Should be comfortable working in a fast-paced, hands-on environment.

Most importantly, we are looking for someone who is serious about building a long-term career with us.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person