Store Manager / Hub Manager – Quick Commerce

We are looking for an experienced Store Manager / Hub Manager to manage day-to-day operations of a high-volume Quick Commerce Dark Store / Hub.

The ideal candidate must have hands-on experience in Quick Commerce operations, specifically working at the Dark Store / Rapid Store level, along with exposure to Last-Mile Delivery Operations.

The role will involve managing store operations, order fulfillment, inventory, manpower, delivery executives and ensuring timely SLA-driven deliveries.

Key Responsibilities

Manage complete day-to-day operations of the Dark Store / Hub.

Ensure smooth picking, packing, order processing and dispatch operations.

Manage inventory accuracy, stock movement and availability.

Manage and supervise store / hub manpower.

Handle delivery executives / riders and coordinate last-mile operations.

Monitor delivery performance and ensure adherence to defined SLAs.

Track operational KPIs and productivity.

Plan manpower and shifts according to business volume.

Resolve operational issues and ensure uninterrupted store operations.

Coordinate with internal teams and delivery partners.

Prepare and maintain daily operational reports.

Identify operational gaps and implement process improvements.

Ensure customer satisfaction through efficient order fulfillment and delivery execution.

Mandatory Requirements

Candidates must have Quick Commerce experience.

The candidate should have

Experience working in Quick Commerce / Q-Commerce.

Hands-on experience at a Dark Store / Rapid Store.

Experience in Store / Hub Operations.

Exposure to Last-Mile Delivery Operations.

Experience managing delivery executives / riders / courier personnel.

Experience handling high-volume order fulfillment.

Knowledge of inventory management and dispatch processes.

Experience working in a fast-paced, SLA-driven environment.

Strong people-management and problem-solving skills.

Good MS Excel and operational reporting skills.

Preferred Experience

Experience in any of the following industries will be considered relevant

Quick Commerce

E-commerce

Last-Mile Delivery

Courier & Express

Retail Fulfillment

3PL / Logistics

Exposure to WMS / OMS will be an added advantage.

Experience

Preferably 5–10 years of overall experience, with relevant experience in Quick Commerce / Dark Store / Last-Mile Operations.

Education

Graduation / Diploma / B.E. / B.Tech.

Location-wise Openings

Delhi NCR / South Delhi – 1 Opening

East Delhi / Ghaziabad – 1 Opening

Noida Sector 80 – 1 Opening

Pitampura / North West Delhi – 1 Opening

Gurgaon – Near Subash Chowk – 1 Opening

Important

Candidates without Quick Commerce + Dark Store Operations + Last-Mile exposure will not be considered.

Interested candidates can share their updated CV to jobs@souave.com with Current & Expected CTC

Application Question(s)

Have you worked in Quick Commerce / Q-Commerce?

what is your Notice period

What is your Current CTC

What is your expected CTC

Work Location

In person