Director - Business Consulting PI - TMT - CNS - BC - FINANCE - New Delhi

Location

New Delhi

Other locations

Primary Location Only

Salary

Competitive

Date

Oct 7, 2026

Job description

Requisition ID

1750382

Requisition Id

1750382

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity

Director-TMT-Business Consulting PI-CNS - BC - FINANCE - New Delhi

TMT

Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth. Content distributors are transforming into content producers, service providers are becoming tech companies, technology companies are the catalyst for dramatic change in every sector, and customers want the latest innovations now.

We help TMT companies create compelling employee and customer experiences, retaining skills and talent while achieving enterprise-wide operational excellence. We help them protect their data, brand and reputation. We also enable the pursuit of M&A strategies that systematically create value, reduce risk and transform TMT companies into powerhouses that will lead the technology revolution of the future – building a better working world for all.

CNS - BC - FINANCE

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services.

Business Consulting works with clients to reimagine or transform their business purpose and model; create growth; manage cost and efficiency; respond to market pressures and regulation; and resolve operational challenges. The scope of this team encompasses innovation, strategy and purpose, through deep functional experience in business transformation, finance, supply chain and operations, providing support for the complex and large-scale program and portfolio management.

It has multiple fields of play such as

Finance Consulting - helps assess and transform our clients' finance function to improve performance and effectiveness. We help organizations implement service and cost improvement initiatives, and embed a performance management process and culture that unites the business around its core objectives.

Business Transformation - a m?ultidisciplinary competency, gathering capabilities in transformation architecture, experience design, business design and transformation execution to problem-solve, design and deliver large scale, multi-year, multi-stakeholder transformation programs.

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.

Your key responsibilities

Technical Excellence

Service Delivery and Process Leadership

Independent Service Delivery Leader of O2C/AR COE across all regions in Finance GBS

Accountable and responsible for Service Quality and Customer Centricity Assurance

Business Partnership with the commercial teams whenever required

Exert and Drive significant influence on upstream and downstream process Integration to drive end to end process Efficiency, Effectiveness and Standardization

Create O2C process community made up of regional SMEs to ensure alignment across regions and share common issues and best practice.

Internal and External Audit & Compliance Management (including SOX)

Provide leadership and technical direction for the Finance staff of the region and develops a vision and strategy for operational excellence

Own and maintain Country /regional level transactional Issue / Action Tracker for O2C and Govern closure of open items

Manage operating manpower requirements based on Annual operating plan (AoP) for the process tower; achieve constant efficiency in the GBS’s operational capacity

Provide relevant inputs to the GBS Head during the budgeting exercise for O2C resources; monitor financial performance versus the budget so that areas of unsatisfactory performance are identified & rectified

Keep abreast with the regulatory framework and guidelines; guide the team on the same to ensure that operational procedures are in alignment with such guidelines Operational Excellence

Define the objectives; Cascade and co-own actions, KPIs & goals to the team members

Act as a single point of escalation for all the operational issues pertaining to the region; effectively resolve the same by influencing requisite internal / external stakeholders

Review & publish requisite / ad-hoc financial MIS / reports and share it with the concerned stakeholders to aid decision making

Ensure all the operational areas are in alignment with procedural / legislative controls of the specified region (work in close collaboration with the process managers) & adhere to the agreed SLAs & TAT

Act as a change agent; Identify and deliver process excellence and continuous improvement programs with focus on all the operational a