International Voice Executive

Key Responsibilities

Handle inbound and outbound international customer calls professionally.

Resolve customer queries, complaints, and service requests effectively.

Maintain high-quality communication and customer service standards.

Understand customer requirements and provide accurate information.

Follow defined SOPs, call-handling procedures, and compliance guidelines.

Achieve assigned KPIs, productivity, AHT, CSAT, and quality targets.

Document customer interactions accurately in CRM/ticketing systems.

Escalate complex issues to the appropriate department when required.

Maintain a professional and positive approach during customer interactions.

Ensure proper call etiquette, active listening, empathy, and problem-solving skills.

Work effectively in rotational shifts, including night shifts, as per business requirements.

Pay

Up to ₹440,000.00 per year

Experience

International voice process

1 year (Preferred)

Work Location

In person