Customer Support Executive – Tenders & Sales Coordination

Company

BioGenex Life Sciences Pvt. Ltd.

Location

Adibatla, Hyderabad

Job Type

Full-time | On-site

Working Days

Monday to Friday – 5 Days

Job Summary

BioGenex Life Sciences is looking for a proactive and well-organized Customer Support Executive to handle tenders, quotations, customer coordination, sales support, work-order tracking, and reporting.

The candidate should be comfortable coordinating with customers, Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams.

Key Responsibilities

Manage registrations and tender submissions through GeM, e-Procurement, state government and private tender portals.

Identify tenders, review eligibility requirements, prepare technical/commercial documents, submit bids, and track them until award/closure.

Maintain tender agreements, rate contracts, customer contracts, renewals, and related records.

Prepare quotations for instruments, reagents, antibodies, consumables, AMC, and other customer requirements.

Coordinate pricing approvals and provide product datasheets, brochures, and technical documents.

Follow up with customers regarding quotations, enquiries, product clarifications, and upcoming orders.

Coordinate with the Sales team on tenders, quotations, pricing, product availability, orders, and customer requirements.

Receive and update work orders in SAP and maintain instrument/customer-related records.

Prepare Service Request Forms (SRF) and documentation for domestic and international shipments.

Maintain tender, quotation, pending-order, shipment, weekly sales, customer master, and expense-tracking reports.

Candidate Profile

Experience in tender processing, customer support, sales coordination, commercial operations, or similar roles preferred.

Knowledge of GeM/e-Procurement portals will be highly preferred.

Good MS Excel, documentation, and follow-up skills.

Ability to manage multiple activities and deadlines.

Good written and verbal communication skills.

English and Hindi communication skills will be an added advantage.

Candidates who are immediately available or serving a short notice period will be given preference.

Must be willing to work on-site at Adibatla, Hyderabad.

Benefits

5 Days Working

Health Insurance

Personal Accident Insurance

Provident Fund (PF)

Leave Encashment

On-site working environment

Important Note

Candidates must answer all assessment/screening questions while applying. Applications without answers to the assessment questions will be automatically rejected/not considered for further evaluation.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Commuter assistance

Health insurance

Leave encashment

Provident Fund

Application Question(s)

How many years of experience do you have in Tender Management, Customer Support, Sales Coordination, or Commercial Operations?

Do you have hands-on experience working with GeM, e-Procurement, State Government, or other tender portals?

Have you independently handled the end-to-end tender process, including tender identification, documentation, bid submission, and follow-up?

Do you have experience preparing commercial quotations, pricing sheets, technical documentation, or customer proposals?

Have you coordinated directly with Sales teams and customers regarding quotations, orders, pricing, or tender requirements?

Do you have working knowledge of SAP or any ERP system for work orders, customer records, or order-related activities?

Are you proficient in MS Excel and comfortable preparing trackers, pending-order reports, sales reports, and management reports?

Are you comfortable communicating with customers and internal teams in English and Hindi?

Are you willing to work full-time, on-site at Adibatla, Hyderabad?

What is your current notice period?

Current Location?

Current and Expected CTC?

Work Location

In person