Customer Support Specialist
- Company
- Ashoka Group
- Location
- Green Park, Kompally, Hyderabad
- Salary
- ₹20,000 – ₹30,000 per month
- Experience
- Relevant experience in Customer Support / Travel / Banking / Hotel Industry preferred
- Languages
- Hindi & English – Mandatory
- Working Hours
- 10:00 AM – 6:30 PM
- Working Days
- Monday to Saturday
Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Provide accurate information and assistance regarding products and services.
Resolve customer complaints and issues professionally and within defined timelines.
Coordinate with internal teams to ensure smooth customer service.
Maintain customer records and update communication details.
Follow up with customers regarding pending requests and requirements.
Ensure a positive customer experience through professional and timely communication.
Requirements
Hindi & English communication skills – Mandatory.
Prior experience in Travel, Banking Services, Hotel/Hospitality, or Customer Support preferred.
Excellent verbal and written communication skills.
Good customer-handling and problem-solving abilities.
Professional and polite approach while communicating with customers.
Basic computer knowledge and familiarity with MS Office/CRM tools.
Ability to handle multiple customer queries and follow-ups efficiently.
Preferred Background
Candidates with experience in Travel & Tourism | Banking Services | Hotels & Hospitality | Customer Support | Front Office | Customer Relationship Management are preferred.
Key Skills
Customer Support | Customer Handling | Communication | Problem Solving | Follow-up | CRM | Hindi & English | Coordination
- Pay
- ₹15,000.00 - ₹30,000.00 per month
- Work Location
- In person
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