Collection Manager

COLLECTION MANAGER – JOB DESCRIPTION

Job Title

Collection Manager

Department

Finance / Accounts

Experience

5–7 Years

Location

Multiple Locations / Branches

Industry

Solar / Electrical / Service Industry

Job Summary

We are looking for an experienced Collection Manager to lead end-to-end collection activities and ensure timely recovery of outstanding receivables across multiple regions and branches. The role involves managing collection targets, customer follow-ups, invoice tracking, escalations, and coordination with Sales, Operations, Accounts, and Logistics teams.

Key Responsibilities

Drive the end-to-end collections strategy to ensure timely recovery of outstanding receivables and achievement of collection targets across regions.

Monitor accounts receivable aging on a bucket-wise basis and proactively identify high-risk and overdue accounts.

Lead customer interactions for payment follow-ups, resolving billing discrepancies and ensuring timely closure of outstanding invoices.

Develop and implement structured repayment plans based on the customer's financial position and business impact.

Coordinate with Sales, Operations, Accounts, and Logistics teams to resolve issues affecting invoice processing, delivery confirmation, and payment realization.

Oversee the complete invoice lifecycle, including invoice validation against POs, submission of supporting documents such as DC/POD, and timely customer booking/GRN.

Continuously follow up on invoice acknowledgement, booking, and payment status to ensure adherence to agreed payment terms.

Handle escalations related to overdue payments and coordinate with internal stakeholders for timely resolution.

Conduct customer/client visits wherever required for critical or high-value outstanding payments.

Maintain accurate collection records, including payment tracking, customer communications, commitments, and settlement details.

Follow up on pending documents such as DC, FSR, Credit Notes, Buyback Adjustments, and other supporting documents to avoid payment delays.

Monitor customer-wise and branch-wise outstanding balances and ensure collection targets are consistently achieved.

Prepare and present MIS reports covering collection performance, outstanding balances, aging analysis, overdue accounts, recovery status, and key risk accounts.

Identify collection bottlenecks and recommend corrective actions to improve DSO and overall cash flow.

Handle collections across multiple locations/branches, ensuring consistency in collection processes, reporting, follow-ups, and performance.

Ensure timely escalation of critical accounts to management and support appropriate recovery actions.

Key Skills & Competencies

Strong knowledge of Accounts Receivable and Collection Management

Excellent customer follow-up and negotiation skills

Strong communication and interpersonal skills

Ability to handle high-value and overdue accounts

Good understanding of invoice, PO, DC, POD, GRN, FSR, Credit Note and Buyback processes

Strong analytical and problem-solving abilities

Proficiency in MS Excel and MIS reporting

Ability to manage multiple branches/regions and collection teams

Strong coordination and escalation management skills

Target-oriented and result-driven approach

Preferred Experience

5–8 years of experience in Collections / Accounts Receivable / Credit Control

Experience managing collections across multiple locations or branches

Experience in Solar, Electrical, EPC, Service, Manufacturing, or related industries will be an advantage.

Key Performance Indicators (KPIs)

Monthly collection target achievement

Reduction in overdue outstanding

DSO improvement

Aging bucket reduction

Timely invoice acknowledgement and booking

Recovery of high-risk accounts

Branch/region-wise collection performance

Accuracy and timeliness of MIS reports

Pay

₹40,000.00 - ₹50,000.00 per month

Benefits

Provident Fund

Work Location

In person