Customer Support Executive (CSE)

Customer Support Executive

About Hoola Health

Parenting comes with questions, chaos, joy, and more than a few sleepless nights — and through it all, what every parent needs is a support system that just gets it.

Hoola health (formerly babymd) was created to be exactly that.

Our founder, Deeksha Senguttuvan, spent years working in healthcare and technology, but it was her close interactions with parents that revealed the real gap in paediatric care. Families were either navigating large hospitals with long waits and little personal connection, or relying on scattered, inconsistent care. There had to be a better way.

so in 2024, we began with one clinic and a simple mission: to make paediatric care feel closer, calmer, and kinder.

Today, hoola health is a growing network of neighbourhood clinics offering everything from consultations and vaccinations to developmental assessments and therapy services — all under one roof. We're proud to be open 7 days a week, backed by a team that listens first, treats with heart, and partners with parents every step of the way.

Job Description

We are looking for a Support executive to manage parent communication, appointment coordination, and follow-up support across Hoola Health clinics.This role ensures that parents receive timely assistance, clear communication, and seamless appointment coordination, helping reduce missed appointments and improving the overall clinic experience.

Role & Responsibilities

Handle incoming parent calls for pediatric consultations and appointment bookings

Confirm and coordinate doctor appointment slots across clinics

Manage appointment rescheduling requests and slot changes

Conduct appointment confirmation calls to reduce no-shows

Follow up with parents after consultations to check experience and satisfaction

Escalate concerns to the clinic or management team when needed

Maintain accurate interaction records in CRM systems

Coordinate closely with clinic teams for smooth scheduling and communication

Qualification and Skills

Has 1–3 years of experience in customer support, patient coordination, or call center

Operations

Communicates clearly and empathetically with parents

Is organized and comfortable managing multiple calls and schedules

Can coordinate efficiently with clinic teams

Is comfortable using CRM systems and appointment scheduling tools

Maintains attention to detail in capturing patient information

Location

Bangalore

Learn More

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Paid sick time

Provident Fund

Work Location

In person