Senior Group Manager - Ops - REF112907X_2026287641 - Insurance

WNS Global Services · Visakhapatnam

Senior

PayPay not listed

WhereVisakhapatnamAndhra Pradesh

TypeFull time

Posted8 Oct15 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Job Description Role: Lead end-to-end operations for one or more client accounts, ensuring delivery against SLAs, quality, productivity, financial targets, and transformation initiatives while developing future leaders. Key Responsibilities: 1. Operations Leadership - Own delivery for multiple processes or business units. - Drive SLA, KPI, Quality, Productivity, AHT, and Customer Satisfaction performance. - Lead governance reviews and performance reporting. - Ensure compliance with client and r…

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