Service Manager

Job Title: Service Manager 📍 Location: Surat 💼 Experience: 5+ Years in Service Department 🎓 Qualification: Engineering Graduate (Mechanical / Electrical) 👥 Open Positions: 1 🎯 Age Criteria: 25 – 40 Years 👤 Gender: Male Key Responsibilities: Handle all site and service-related operations Enhance customer experience through efficient service delivery Generate revenue through service activities and packages Manage service calls, emails, and ensure prompt customer response Resolve minor issues remotely or coordinate with team for quick solutions Arrange technician visits and confirm schedules with customers Clearly define scope of work before service or supply Optimize use of available resources for efficient operations Minimize machine downtime and suggest appropriate solutions Conduct Root Cause Analysis (RCA) for service issues and share feedback with relevant teams Maintain database of all service calls and records Collect customer feedback after service completion Ensure proper closure of all service requests Promote and sell preventive maintenance/service packages Onboard and train new team members Monitor and improve team performance Required Skills: Strong service call management skills Excellent communication and customer handling abilities Problem-solving and coordination skills Ability to manage field teams and service operations efficiently Key Competencies: Customer Service & Relationship Management Team Leadership & Coordination Issue Resolution & RCA Service Operations & Revenue Generation Why Join Us? Leadership role in service operations Opportunity to enhance customer experience and service quality Performance-driven growth and incentives Dynamic and professional work environment