Customer Service Representative

Job Opening: Customer Service Representative – Traya Voice Process Company: Radical Minds Technologies Pvt. Ltd. Location: HSR Layout, Bengaluru (Work from Office) Salary: ₹18,000 per month – Freshers ₹20,000 per month – Experienced Candidates Process: Voice (Inbound & Outbound Customer Support) Language Requirement: Hindi & English (Mandatory) + Any ONE Regional Language (Kannada / Tamil ) Role Overview We are seeking enthusiastic and customer-oriented individuals for the Traya Voice Process. The role involves managing customer interactions, resolving queries efficiently, and delivering a high-quality service experience in a structured and performance-driven environment. This is a great opportunity for candidates looking to build a career in customer service with a stable and growing organization. Key Responsibilities • Handle customer calls professionally (inbound/outbound) • Provide accurate information and effective resolutions • Maintain proper call records and update CRM systems • Follow quality standards, compliance, and process guidelines • Ensure high levels of customer satisfaction • Meet daily productivity and performance targets (KPIs) Eligibility Criteria Graduates (Freshers can apply) Non-Graduates with a minimum of 1 year of customer service experience • Strong verbal communication in Hindi & English • Proficiency in any ONE regional language (Kannada / Tamil • Basic computer knowledge and typing skills • Willingness to work from office (HSR Layout, Bengaluru) Desired Skills • Excellent communication and interpersonal skills • Strong problem-solving and active listening abilities • Ability to handle customer objections confidently • Adaptability in a fast-paced voice process environment