Collection Telecaller

Make outbound calls to customers regarding pending and overdue payments. Inform customers about outstanding amounts and payment due dates. Follow up regularly with customers to ensure timely payment. Understand customer concerns and provide appropriate information regarding payments. Negotiate suitable payment commitments within company guidelines. Maintain accurate records of customer interactions and payment commitments. Update collection status and call details in the CRM/system. Escalate difficult or unresolved cases to the concerned team or supervisor. Achieve daily and monthly collection/call targets. Maintain professional and courteous communication with customers. Follow company policies, collection procedures, and applicable regulations.