I&P - GN - SONG - Service - Sprinklr – Senior Manager

Accenture · Bangalore

Senior

PayPay not listed

WhereBangaloreKarnataka

TypeFull time

Posted7 Oct14 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list45 named

Promotional pitchingSolution developmentStakeholder engagementSystems integrationPricing strategiesTechnical discoveryCustomer needs analysisRequirements designCustomer serviceIT transformationWorkflow managementAutomation softwareIT strategy planningGap analysisMetrics reportingClient needs assessmentTrend analysisLeading information sessionsClient presentation leadershipSales presentationsBusiness developmentIVRVoIPPartnership buildingReport and presentation preparationClient servicesRequirements analysisConflict managementProduct demosSystem requirements definitionManagement reportingTelephone systemsProduct demonstrationsImplementation of strategic initiativesNetworkingBenchmarkingStrategic partnershipsSolution sellingSolution demonstration in salesProduct presentation deliveryClient presentationStakeholder relationship buildingTraining deliveryOperational performance reportingTechnology sales

About this job

Job Summary

As a Sprinklr professional within the I&P Global Network Song practice, you will work with clients to design, build, and implement customer service transformation initiatives. You will support Sprinklr Unified CXM product solution consulting, pre-sales, implementation, CCaaS transformation, and business-value realization.

Roles & Responsibilities

Understand market and customer challenges and create business cases and strategic transformation roadmaps based on market trends.

Promote and deliver Sprinklr Unified CXM solutions through product demonstrations, partner training support, pricing strategies, documentation, and client engagement.

Build strategic relationships across the Sprinklr ecosystem and support partner activities.

Develop requirements based on leadership input, including performance reporting, problem solving, and conflict management.

Act as a Sprinklr Unified CXM subject matter expert across the CCaaS transformation delivery lifecycle.

Support client RFPs through presentations, technical workshops, proposal inputs, and proofs of concept

Professional & Technical Skills

Experience in Customer Service operations, contact center channel assessment, benchmarking, gap analysis, and business-case development.

Experience implementing omnichannel self-service, IVR, and omnichannel orchestration routing using Sprinklr Unified CXM.

Hands-on experience solutioning voice and non-voice applications using Sprinklr Service solutions.

Knowledge of integrations between Sprinklr and CRM solutions such as Salesforce and Adobe.

Experience with IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social engagement, digital channels, unified communications, and analytics.

Experience using Sprinklr products to automate customer service processes and improve interaction service, agent experience, and reporting.

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