DELIVERY ASSURANCE MANAGER L1

Job Title

DELIVERY ASSURANCE MANAGER L1

City

Bengaluru

State/Province

Karnataka

Posting Start Date

10/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to facilitate the successful delivery of critical projects within the organization by mitigating all the business, operational, contractual, technology and people risks before the start of the project delivery to ensure optimal client engagement and achievable business objectives

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Do

Create and implement the Delivery Assurance framework for a BU/ SL

Develop, review and execute the Delivery Assurance (DA) Governance and Compliance framework

Establish DA strategic roadmap and guidelines including performance parameters for the team to mitigate all possible issues, business risks to enable delivery to client as per the framework

Incorporate a multi-dimensional view of the deals across risk management, talent, operational performance etc.

Establish framework around governance and escalation management by establishing review cadence and creating Escalation Matrix

Drive capability within the team through product and process training of the relevant delivery teams

Aligning and reviewing the project/ program management plan with compliance to enable terms of delivery/ execution

Understand the operational challenges that are bounded with the product and the way it is sold to clients and customers

Define & tighten the scope of delivery with the client in the agreement to upkeep the revenue & reputation of Wipro

Review the contract deeply to ensure zero financial leakage and 100% risk coverage

Try to mitigate the risk beforehand the solution is delivered to clients to keep the relationship trusts

Manage escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled

Analyze the requirements and scope of the project that is needed to be delivered and ensure reduction in escalations in volumes and are resolves with agreed upon terms and timeline

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Provide Technical Solution which enables root cause and analyzes system performance, along with highlighting solutions in low areas and work alongside to create performance management plan

Evaluate the deliverables to understand what is in scope and what is out the scope to ensure service deliverables are in accordance with contract

Carefully validate MSA terms including all the relevant and priority conditions including termination, penalty, milestones and its impact

Ensure compliance with both Corporate and Clients Escalation Policies

Define the right boundaries, to create consistency in both the asked requirements and the delivery solutions

Understand the legal terms in technical aspects to bridge contractual gaps in contracts

Ensure that technically & techno-commercially all gaps are closed

Track and monitor penalty and rewards metrics to assess health of delivery and raise alerts to improve in cases where it s trending below target

Support the overall delivery assurance in sync with the pre-sales/sales teams

Review, validate technical solutions defined during the pre-sales/solution definition phase of the engagement by providing recommendations for refining the same & ensure that it meets customer's business needs

Assess problems that get reported, defines recovery plan, monitor its implementation and stakeholder communication & ensure that the project/program is back on the right track

Ensuring that the projects Start Green w.r.t. people, certifications, background checks, contracts etc

Assist the Technical Manager in day to day management of the company s Quality Management Systems and technical support activities manufacturing site and SME sales team

Draft, evaluate, negotiate, validate and execute contract from delivery compliance & assurance lens between Wipro & its clients by understanding the SoW with the client

Provide feedback to the pre-sales and delivery team wherever to mitigate risk with respect to all contractual clauses

Periodic cadence with the sales, pre-sales and delivery team to ensure the contract is aligned to project deliverables and is 100% secure before the contract is signed officially

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Enablement and governance of the delivery assurance operations in line with Wipro objectives

Coordination with the customer & internal stakeholders to understand the requirement & vet the contract terms accordingly

Provide inputs on the SLA terms, review mechanism, headcount on project, cost etc so as to provide for a win-win situation

Coordinate with Risk Management Team, Operations, Quality Assurance team and relevant stakeholders to support customer reviews including follow ups and corrective actions

Assist with regulatory bodies and external vendors/customers as per the requirements

Ensuring all solutions comply with legal regulations of the organization and the clients

Execution practices are reviewed & bought in line with the inputs from DA team

Ensure that there are no financial leakages before the contract is finally signed & executed between the client & Wipro

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Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection dec