Workplace Service Delivery Specialist

JOB DESCRIPTION

Data & Analytics Specialist — Workplace & Facilities

Job Title

Data & Analytics Specialist – Workplace & Facilities

Function

Workplace Experience & Facilities Management

Industry

IT Services

Location

Bangalore

Reporting To

Workplace Strategy lead / Manager

Employment Type

Full-time

Qualification

Graduate in any stream

Role Summary

The Data & Analytics Specialist will own data, reporting, and insight generation for the Workplace & Facilities function of the organization. This role is responsible for consolidating multi-source workplace data (space utilization, occupancy, service tickets, vendor performance, cost, safety/compliance, and employee experience data), converting it into accurate, timely, and decision-ready reports and dashboards, and partnering with stakeholders to drive data-informed workplace decisions. The role requires strong technical proficiency (Excel, PowerPoint, Power BI; Python is an added advantage), sound business judgement, and the ability to work independently in a fast-paced, in-office environment.

Key Responsibilities

Reporting & Data Operations

Publish accurate and timely weekly, bi-weekly, and monthly reports and dashboards to workplace and facilities leadership.

Process and deliver ad hoc reports and analyses on request, with quick turnaround and high accuracy.

Maintain reporting calendars, templates, and SOPs to ensure consistency and auditability of all published data.

Own end-to-end data quality — validation, reconciliation, and error-checking — before any report is published.

Data Integration & Analysis

Extract, clean, and integrate data from multiple sources (facilities management systems, ticketing tools, badge/access data, vendor reports, surveys, finance data) into unified datasets.

Draw key inferences and trends from integrated data to support workplace strategy, space planning, and cost optimization.

Build and maintain interactive Power BI dashboards and self-service reporting tools for leadership and site teams.

Use Excel (advanced formulas, pivot tables, macros) and PowerPoint to build management-ready analysis and presentations.

Where applicable, write Python scripts to automate recurring data extraction, cleansing, and reporting tasks.

Strategic Leadership & Business Partnering

Translate leadership priorities into a structured analytics agenda for the workplace & facilities function.

Proactively identify opportunities where data can influence real-estate, space, cost, or experience decisions, and bring these forward with recommendations.

Support annual and quarterly workplace planning cycles with historical trend analysis and forward-looking projections.

Data Governance

Establish and maintain data standards, definitions, and documentation (data dictionaries, source-of-truth mapping) for workplace data sets.

Ensure data privacy, access control, and confidentiality are maintained across all reporting, particularly for employee and vendor data.

Drive consistency in metrics and KPIs across sites/regions so leadership works off a single version of the truth.

Analytics Competencies

Apply statistical and analytical techniques (trend analysis, variance analysis, forecasting) to workplace and facilities datasets.

Build scalable, reusable data models and dashboards rather than one-off manual reports.

Continuously improve reporting efficiency through automation and process simplification.

Cross-Functional Collaboration

Work closely with Facilities Operations, Real Estate, Finance, HR, EHS & GPNS to source data and align on reporting requirements.

Act as a single point of contact for data and reporting queries from workplace stakeholders and leadership.

Problem Solving

Diagnose root causes of data discrepancies, reporting delays, or gaps, and implement corrective and preventive measures.

Respond effectively to urgent, ambiguous, or time-sensitive data requests from leadership with sound judgement.

Recommend practical, data-backed solutions to workplace challenges such as space underutilization, service SLA misses, or cost overruns.

Required Skills & Technical Competencies

Advanced Excel

Strong working knowledge of Power BI (data modeling, DAX, dashboard design, report publishing).

Proficiency in PowerPoint for building executive-ready presentations.

Working knowledge of Python for scripting and automation is a strong plus.

Ability to work with large, multi-source datasets and integrate them into clean, structured formats.

Strong attention to detail, accuracy, and timeliness in a deadline-driven reporting environment.

Domain Knowledge (Preferred)

Exposure to workplace management, facilities management, or corporate real estate data (space utilization, occupancy, ticketing/CAFM systems) is preferred but not mandatory.

Understanding of IT services industry operating norms and stakeholder expectations is an advantage.

Qualifications & Experience

Graduate in any stream (mandatory); a background in analytics, statistics, commerce, or engineering is an added advantage.

Prior experience in a data/reporting/analytics role, ideally supporting a workplace, facilities, real estate, or operations function.

Demonstrated experience building dashboards and reports for leadership audiences.

Minimum of 10yrs of relevant experience

Work Location & Schedule

Based out of Bangalore.

Expected to report to office 5 days per week.

Key Attributes for Success

Structured and detail-oriented, with a strong sense of ownership over data accuracy.

Comfortable operating independently while managing multiple stakeholders and deadlines.

Curious and proactive — looks beyond the reporting ask to surface insights that matter to leadership.

Clear communicator, able to simplify complex data for non-technical stakeholders.

To be filled by recruiter