Collection Executive

Job title

CUSTOMER SUCCESS EXECUTIVE

Department

Operations

Sub-department

n/a

Reporting line

Customer Success Supervisor/City Fleet Manager

About Moove

Moove is on a mission to make the world more productive and successful by redefining

access to auto finance and vehicle ownership. Our starting point is a technology-enabled

lending model to radically transform the availability of auto finance and vehicles for

on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for

entrepreneurs in the mobility sector.

About the Role

As a Customer Success Executive at Moove, you will play a key role in ensuring our clients'

satisfaction and success. Your responsibilities will include building strong relationships

with customers, understanding their needs, and proactively addressing any issues or

concerns. You will work closely with cross-functional teams to deliver solutions, provide

product insights, and contribute to the overall growth of client accounts. This role offers an

exciting opportunity to foster client engagement, promote retention, and contribute to

the continuous improvement of Moove's products and services.

What you’ll be doing

• Monitoring drivers’ performance.
• Conducting daily check-in on drivers’ pulse.
• Supporting drivers.
• Solving driver's issues while drivers are in transit.
• Receiving inbound calls from drivers.
• Making outbound calls to drivers.
• Conducting driver survey.
• Compiling data from drivers survey
• Accountability of all Moove vehicles
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Ensuring that drivers get the right information from the company.

What you will need for this position

• Degree in any discipline.
• 1-year experience in customer care/support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

Key Metrics

• Daily retention targets as % of return walkins
• Weekly churn targets
• Daily Ticket resolutions for DPs basis physical and remote interactions
• Daily Driver performance basis supply hour and trip targets of the city
• Daily helping DPs increase earnings if SH is at optimal level, monitored via week on

week DP earnings

• Over all DP portfolio monitoring basis allocated count of DPs

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh

often, and are looking for like-minded people to join us in our mission to disrupt vehicle

ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part

of the recruitment process. As an Equal Opportunities employer, we welcome people from

all backgrounds who seek the opportunity to help build a future where everyone and

everything can move independently.

Pre-hiring Notice

Moove relies on the accuracy of the information contained in

employment applications, as well as the accuracy of other data presented throughout the

hiring process and during employment. Any misrepresentations, falsifications, or material

omissions in any information or data provided by an applicant may result in the applicant

being excluded from further consideration for employment or if an individual has already

been hired, termination of employment.

EEO Statement

Moove is an equal opportunity employer and does not discriminate on

the basis of gender, race, sexual orientation, marital status, religion, political affiliation or

any other protected characteristic.

Moove’s Vision: Moove is a mobility asset finance company and is Uber's preferred fleet

partner. Our Vision is to democratize vehicle ownership and empower mobility

entrepreneurs worldwide

Pay

₹15,000.00 - ₹30,000.00 per month

Benefits

Commuter assistance

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person