HOSPITAL PRE

Position

Patient Relations Executive (PRE)

Department

Patient Relations / Front Office

Experience

Minimum 4 years of relevant experience in a multispecialty hospital

CONTACT

9121545202

Job Summary

We are looking for an experienced Patient Relations Executive (PRE) with a minimum of 4 years of experience in a multispecialty hospital. The candidate will be responsible for ensuring a positive patient experience, addressing patient concerns and grievances, coordinating with various hospital departments, and maintaining high standards of patient satisfaction and service quality.

Key Responsibilities

Serve as the primary point of contact for patients and attendants regarding their queries, concerns, and service requirements.

Handle patient feedback, complaints, grievances, and service-related issues professionally and promptly.

Coordinate with clinical and non-clinical departments to resolve patient concerns effectively.

Ensure timely follow-up and closure of patient complaints.

Assist patients and attendants with hospital processes, including appointments, admissions, discharges, investigations, billing, and other services.

Conduct regular patient rounds and proactively identify areas of concern.

Collect and analyze patient feedback and communicate recurring issues to management.

Maintain proper records of patient complaints, feedback, resolutions, and follow-ups.

Coordinate with doctors, nursing staff, front office, billing, insurance, diagnostics, housekeeping, and other departments to ensure smooth patient flow.

Support the hospital in improving patient experience and service quality.

Handle difficult or sensitive situations with empathy, patience, and professionalism.

Escalate critical complaints or unresolved issues to the appropriate authority.

Educate patients and attendants regarding hospital policies, procedures, and available services.

Assist in patient satisfaction surveys and service-quality initiatives.

Participate in patient-experience audits, quality-improvement programs, and hospital events.

Ensure compliance with hospital policies, patient rights, confidentiality, and applicable quality standards.

Maintain professional communication and a patient-friendly environment at all times.

Qualification

Graduate in any discipline; preferably Healthcare Management / Hospital Administration / Nursing / Life Sciences

Minimum 4 years of experience in Patient Relations / Patient Experience / Front Office / Hospital Administration.

Mandatory experience in a multispecialty hospital.

Good knowledge of hospital operations and patient-care processes.

Key Skills

Excellent verbal and written communication skills.

Strong interpersonal and customer-service skills.

Patient-centric and empathetic approach.

Good complaint-handling and conflict-resolution skills.

Strong coordination and follow-up abilities.

Ability to work under pressure in a hospital environment.

Good knowledge of hospital departments and workflows.

Proficiency in MS Office and hospital information systems.

Professional appearance and positive attitude.

Ability to communicate effectively with patients, attendants, doctors, and hospital staff.

Preferred Candidate Profile

Minimum 4 years of experience in a multispecialty hospital.

Experience handling VIP patients and sensitive patient concerns is preferred.

Experience in patient grievance management and patient satisfaction initiatives will be an advantage.

Candidates with experience in NABH-accredited hospitals will be preferred.

Strong ability to coordinate with multiple departments and ensure timely resolution of patient issues.

Key Performance Indicators (KPIs)

Patient satisfaction scores.

Timely resolution and closure of complaints.

Patient feedback and grievance management.

Effective coordination with hospital departments.

Reduction in repeated patient complaints.

Quality and accuracy of patient-relations documentation.

Compliance with hospital policies and patient-safety standards.

Pay

₹20,000.00 - ₹30,000.00 per month

Work Location

In person