OP
E-Commerce Executive
Optorium · Hyderabad
Pay₹15,000–30,000a month, as listed
WhereHyderabadTelangana
TypeFull time
Posted8 Oct4 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list71 named
Order fulfilment coordinationRecord-keepingCustomer communicationWebsite ManagementCustomer complaint handlingPeriodic MIS report preparationAfter-sales serviceGoogle SheetsCollaboration with salesSales reportingOperations efficiency analysisCustomer returns handlingCoordination with sales teamsRefund and exchange processingReturns processingSales analysisOperations coordinationSales performance reportingClient enquiry handlingCustomer satisfaction trackingB.ComRevenue channel managementKPI reportingProcess improvementCustomer feedback analysisShopifyInternal team coordination for query resolutionGap analysisSales administrationCross-departmental liaisonMetrics reportingManagement information reporting for salesRefund processingBack office processingSeasonal promotional campaignsE-CommerceBachelor's degree in business administrationStock availability checkingSalesSales order documentationReturns processing in distribution operationsSales performance monitoringDaily operations report preparationCustomer request processingStakeholder coordinationStrategic promotionsClient servicesBBACustomer relationship managementUpdating inventory recordsVendor communicationE-commerce business salesBusiness AdministrationMultidisciplinary collaborationOrder issue resolutionData accuracy checksProviding product informationCollaboration with the marketing departmentMBAInternal team coordination for issue resolutionChannel managementE-commerce organisation experienceContent reviewCommunication skillsTeam coordinationCross-functional communicationOrder booking managementOperational performance reportingRetail marketing campaignsSales data trackingAnalytics
About this job
Job Summary
We are looking for a proactive and detail-oriented E-Commerce Executive to manage and grow Optorium’s online sales channels. The candidate will be responsible for product listing, order management, website coordination, customer support, inventory updates, and ensuring smooth day-to-day e-commerce operations.
Key Responsibilities
- Manage daily operations of the Optorium e-commerce website and online marketplaces.
- Ensure all product information is accurate, updated, and presented professionally.
- Monitor and process online orders, cancellations, returns, exchanges, and refunds.
- Coordinate with the Inventory, Sales, Dispatch, and Customer Service teams for timely order fulfilment.
- Monitor online inventory and ensure stock availability is accurately updated.
- Track daily online sales, orders, revenue, returns, cancellations, and other key performance metrics.
- Prepare daily/weekly/monthly e-commerce performance reports.
- Coordinate with the digital marketing team for promotions, offers, campaigns, and product visibility.
- Monitor website performance, product availability, pricing, and promotional banners.
- Respond to online customer queries and coordinate with the concerned team for quick resolution.
- Identify best-selling and slow-moving products and share insights with the management team.
- Ensure proper tagging, categorisation, and organisation of products on the website.
- Coordinate with logistics/courier partners to ensure timely delivery and resolve delivery-related issues.
- Monitor customer reviews and feedback and coordinate for appropriate action.
- Support promotional activities and seasonal campaigns to increase online sales.
- Maintain proper records of orders, returns, refunds, and customer issues.
- Identify operational gaps and suggest improvements to increase e-commerce sales and customer experience.
Required Skills
- 1–3 years of experience in E-commerce Operations preferred.
- Experience with Shopify or other e-commerce platforms.
- Basic knowledge of product listing and catalogue management.
- Good understanding of online order processing, returns, refunds, and inventory management.
- Good Excel/Google Sheets skills.
- Strong communication and coordination skills.
- Good attention to detail and ability to identify errors in product information.
- Ability to analyse basic sales and performance reports.
- Ability to work independently and manage multiple tasks.
- Knowledge of eyewear/fashion retail will be an added advantage.
Qualification
- Education
- Any Graduate
- Preferred
- B.Com / BBA / MBA
Salary
₹15,000 – ₹30,000 per month, depending on experience and skills.
- Pay
- ₹15,000.00 - ₹30,000.00 per month
Benefits
Cell phone reimbursement
Provident Fund
- Work Location
- In person
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