Client Relationship Manager

Primary Responsibilities

Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under the their portfolio.

Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers.

Drive overall growth in liabilities and investment products within the HNI segment.

Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).

Develop and expand customer relationships for both liability and retail asset products.

Inform clients about new products and enhancements to deepen and broaden banking relationships.

Ensure portfolio profitability by cross-selling and up-selling across the Bank’s product suite.

Manage segment-wise customer migration to enhance profitability and optimize service delivery.

Additional Responsibilities

Deliver a superior service experience that exceeds the expectations of clients.

Proactively identify potential problem accounts and implement risk-mitigating strategies.

Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies.

Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs.

Accurately and consistently record all sales and client engagement activities in the CRM system.

Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management.

Foster long-term client relationships through trust, transparency, and proactive engagement