Civil CRM Technical Intern (Mobile App & Customer Support)

Company

Fugen Webtech Pvt. Ltd.

Location

Vijayawada, Andhra Pradesh

Work Mode

Work From Office (WFO)

Experience

0-1Year

Preference

Male \& Female

Pay Scale

₹10,000 – ₹18,000/month

About

Fugen Webtech (Project: CivilBook) is dedicated to streamlining management, networking, and CRM solutions for the civil engineering and construction industry. We bridge the gap between service providers, contractors, and individual users to make construction management efficient and accessible.

Role Overview

We are looking for a motivated and tech-savvy Civil CRM Intern to join our team. In this role, you will play a key part in maintaining platform operational efficiency and delivering exceptional support to our users. You will serve as the primary point of contact for technical assistance across both our User and Provider mobile applications, ensuring a seamless digital experience for all stakeholders on the platform.

Key Responsibilities

• Mobile App Technical Support: Provide front-line technical support to both Users and Service Providers across the (CivilBook) mobile applications (iOS \& Android).
• Issue Diagnosis \& Escalation: Troubleshoot, reproduce, and document app bugs, technical glitches, account issues, and workflow blockages reported by users or providers before escalating to the core development team.
• CRM Operations \& Escalation Management: Log, track, and manage support tickets through our CRM tool, maintaining clear records of user interactions and resolution statuses.
• Onboarding \& Guidance: Assist new users and service providers in navigating app features, setting up profiles, and utilizing platform capabilities effectively.
• User Experience Feedback: Collect actionable feedback from daily interactions to highlight recurring technical issues and suggest app feature improvements to the product team.
• User Documentation: Assist in drafting simple user guides, FAQs, and response templates for recurring technical queries.

Requirements \& Qualifications

• Currently pursuing or recently graduated with a degree in Civil Engineering, Computer Science, Information Technology, Business, or a related field.
• Familiarity with mobile app ecosystems (Android and iOS) and comfortable troubleshooting app performance, navigation, or account issues.
• Basic understanding of CRM platforms, ticketing systems, or database management is a plus.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to translate technical troubleshooting steps into clear, easy-to-understand instructions for non-technical users.
• High attention to detail, problem-solving aptitude, and eagerness to learn.

What You Will Gain

• Direct hands-on experience in tech-driven operations within the civil engineering industry.
• Exposure to end-to-end CRM management and mobile application troubleshooting workflows.
• Mentorship from experienced product managers and industry professionals.
• Certificate of Internship and recommendation letter upon successful completion.
• Potential opportunity for full-time employment based on performance.

How to Apply

Submit your resume along with a brief statement on why you are interested in bridging the gap between civil engineering operations and mobile technology.

Pay

₹10,000.00 - ₹18,000.00 per month

Work Location

In person