Customer Care Executive

Job Summary

A Customer Care Executive is responsible for handling customer queries, resolving complaints, and ensuring a high level of customer satisfaction. They act as the first point of contact between the company and its customers.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chats
• Respond promptly to customer inquiries
• Resolve customer complaints efficiently and professionally
• Provide accurate information about products and services
• Maintain customer records and update databases
• Follow up with customers to ensure issue resolution
• Escalate complex issues to higher authorities when required
• Maintain a positive and empathetic attitude toward customers

Required Skills

• Excellent communication skills (verbal \& written)
• Strong problem-solving abilities
• Good listening skills and patience
• Basic computer knowledge (MS Office, CRM tools)
• Ability to handle pressure and manage time effectively

Qualifications

• Minimum: Intermediate / Any Graduate
• Experience: 0–2 years in customer service (preferred but not mandatory)

Working Conditions

• Flexible shifts (including night shifts if required)
• Work from office or remote (depending on company policy)

Key Performance Indicators (KPIs)

• Customer satisfaction score (CSAT)
• First call resolution (FCR)
• Average handling time (AHT)
• Quality of service

If you want, I can also customize this for a call center, food service company, or corporate office based on your requirement.

Job Types

Full-time, Part-time, Fresher

Pay

₹12,000.00 - ₹15,000.00 per month

Work Location

In person