Department Manager- Jewellery Sales

Sales and Revenue Management

• Target Achievement: Develop and execute sales strategies to meet or exceed monthly and annual showroom targets.
• KPI Monitoring: Track sales metrics such as footfall, conversion rates, and average ticket size.
• Sales Optimization: Encourage the team to upsell and cross-sell high-margin products like diamonds and precious gemstones. \[1, 2, 3]

Team Leadership and Management

• Staff Training: Educate staff on product knowledge (karatage, gemstone quality, pricing) and advanced selling techniques.
• Performance Tracking: Monitor daily attendance, grooming, and individual employee performance through regular evaluations.
• Team Motivation: Conduct daily briefings and foster a competitive yet collaborative showroom culture. \[1, 2, 3]

Customer Service

• Client Relations: Nurture strong customer relationships to drive repeat business, referrals, and VIP client retention.
• Complaint Resolution: Handle high-value transactions and professionally resolve any customer escalations or complaints. \[1, 2, 3]

Inventory and Asset Management

• Stock Audits: Conduct regular, meticulous inventory audits to prevent shrinkage, pilferage, and internal losses.
• Security \& Display: Ensure the secure handling, opening, and closing of precious metals and stone inventories.
• Merchandising: Maintain brand guidelines for visual displays, ensuring high-value items are prominently and safely showcased. \[1, 2, 3]

Operations and Compliance

• Administrative Duties: Prepare daily/weekly reports, manage point-of-sale activities, and ensure billing/tax (e.g., GST) accuracy.
• Policy Adherence: Enforce company policies, health and safety regulations, and statutory compliance norms.
• Vendor/HO Coordination: Coordinate with supply chain and inventory teams for product replenishment and the launch of new collections. \[1, 2, 3]

Pay

₹400,000.00 - ₹500,000.00 per year

Ability to commute/relocate

• Bhubaneswar, Odisha: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Experience

• Jewelry sales: 4 years (Required)

Location

• Bhubaneswar, Odisha (Required)

Work Location

In person