Customer Success Manager

What you'll do Own your book of business • Manage a portfolio of customer accounts end to end onboarding, adoption, health, renewal and expansion. • Keep account plans, health scores and next steps current so you know where every account stands. • Run regular check-ins and business reviews that tie Otelier's platform to each customer's goals. Protect revenue and escalate churn risk • Watch usage, sentiment and engagement signals to catch at-risk accounts early. • Escalate churn risk quickly and…