Receptionist / Front Office Executive

Job Description – Front Office Supervisor Company: Crestmont Hotels Department: Front Office Industry: Hospitality Position: Front Office Supervisor Experience: 2–3 Years Location: As per hotel requirement Job SummaryWe are looking for a professional and customer-oriented Front Office Supervisor to manage daily front desk operations, supervise front office staff, and ensure excellent guest service. The ideal candidate should have strong communication, leadership, and problem-solving skills, preferably with experience in the hotel industry. Key ResponsibilitiesSupervise daily front office operations, including guest check-in and check-out. Ensure a smooth and pleasant guest experience throughout their stay. Manage room reservations, guest inquiries, and special requests. Handle guest complaints professionally and resolve issues promptly. Supervise, guide, and train front office team members. Coordinate with Housekeeping, Reservations, F&B, and other departments. Maintain accurate guest records, reports, and front office documentation. Monitor room availability, occupancy, and billing procedures. Ensure compliance with hotel policies, service standards, and SOPs. Assist the Front Office Manager in daily operations and reporting. Required Skills & QualificationsGraduate or diploma in Hotel Management or a related field. 2–3 years of experience in Front Office operations, preferably in the hospitality industry. Good communication and interpersonal skills. Strong customer service and problem-solving abilities. Knowledge of hotel PMS software and reservation systems. Ability to manage a team and work in shifts. Professional appearance and a guest-focused attitude.