Medical Records Technician

Key Roles & Responsibilities

Insurance & Credit Bill Despatch

Collect final bills from the Insurance Desk every morning, check each against the case sheet, authorisation, and supporting reports, and return any error or missing item for correction before despatch

Arrange bills in the insurer's required order, obtain the HOD's signature, and scan the bills with the summary reports for the hospital's record

Despatch the hard copies to the insurance companies or TPAs through the carrier, record the despatch details, and keep proof of delivery on file

Despatch the monthly credit bills of corporate and company accounts on schedule, and follow up on acknowledgement

Portal Uploads, Queries & Reporting

Upload soft copies of bills and documents to the insurer portals on the day of despatch, and update the portal status in the despatch register

Check the mail and portal daily for insurer queries, reply promptly with the right documents, and escalate complex queries to the Insurance Desk or the Medical Records Officer

Prepare daily despatch and pending-query reports, and flag delays, repeated rejections, or missing records to the HOD

Case Sheet Checking & Record Support

Check discharged case sheets for completeness, such as signatures, consent forms, notes, drug charts, and the signed discharge summary, and send gaps to the concerned doctor or ward

Assist in assembling, arranging, and filing case sheets, and in retrieving files when insurers, auditors, or clinicians need them

Take calls and queries on birth and death forms, help families with the process, and pass the details to the Medical Records Officer for registration

Confidentiality, Safety & Compliance

Protect patient information in all bills, files, emails, and portals, share documents only with authorised insurers and persons, and use only your own logins

Follow hand hygiene and infection-control practice during ward visits to collect files, and follow NABH records and information-management requirements

Work Location

In person