Customer Relationship Executive

Implement processes for consistent team handling of customer complaints

Analyzes and reports performance data on customer escalation trends and business improvement plans

Proactively identifies issues and implements plans to resolve them

Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback

Recommends new approaches and policy changes to decrease customer escalations and improve customer experience

Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership

Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity

Plans, develops, and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures, standards, and goals

Conducts regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives

Assist and participate in sales events such as roadshows and education fairs other promotional activities to support in promoting and marketing INTI programs.

Pay

₹19,600.00 - ₹32,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Food provided

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person