GA
Customer Support Manager
GALAXY INCORPORATION · Chennai
Pay₹35,000–55,000a month, as listed
WhereChennaiTamil Nadu
TypeFull time
Posted8 Oct14 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list28 named
Client relationship managementBudget oversightCustomer communicationCustomer complaint handlingBudget managementCollaboration with salesCustomer relationship buildingStakeholder collaborationCoordination with sales teamsTeam leadershipCustomer satisfaction trackingCustomer feedback analysisTicketing softwareEscalation managementCross-departmental liaisonLocal languageHandling dissatisfied clientsClient servicesCustomer relationship managementCustomer support ticket managementHelp desk systemsBudgetingMultidisciplinary collaborationFreshdeskHindiCollaboration with the marketing departmentInternal team coordination for issue resolutionCross-functional communication
About this job
Customer Support Manager
Min 4 - 6 Yrs in Customer Relations or Support
Have to Lead and Managing Teams
To develop Customer Service Strategies
To Analyse Customer Feedback
Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
Handle escalated customer issues and ensure timely and effective resolution.
Manage the customer service department budget effectively.
Hindi Speaking is an Added Advantage
- Note
- Workdays: Monday to Saturday
- Job Type
- Full-time
Benefits
Leave encashment
Paid sick time
- Pay
- Upto ₹55,000.00 per month
- Work Location
- In person
- Pay
- ₹35,000.00 - ₹55,000.00 per month
Benefits
Leave encashment
Paid sick time
- Work Location
- In person
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