BPO Manager

Core Skills

Knowledge in US GAAP (Generally accepted accounting principles) and IFRS International Financial reporting standard.

Assessment / Evaluation of financial statement analysis

In-depth Knowledge of credit risk assessment, management and decision making

In-depth knowledge in Financial ration analysis

Sourcing of financial statement and analysis with the help of non-financial statements

Hands on experience in Property valuation for Europe continent

Strong analytical and decision-making skills.

Excellent understanding of banking sector regulatory requirements related to credit risk.

Proficiency in risk management software and tools.

Strong communication and interpersonal skills.

Ability to manage multiple clients and projects simultaneously.

Leadership skills with the ability to inspire and develop a team.

Client Management

Serve as the primary point of contact for banking sector clients regarding credit risk management services.

Understand client needs and ensure that services meet or exceed client expectations

Develop and maintain strong client relationships to foster long-term partnerships.

Credit Risk Management

Develop, implement, and oversee credit risk management policies and procedures tailored to client requirements.

Monitor and assess the credit risk profile of client portfolios.

Conduct regular credit risk assessments, stress testing, and scenario analysis.

Provide strategic recommendations to clients to mitigate credit risks.

Service Delivery

Ensure the timely and accurate delivery of credit risk management services to clients.

Maintain high standards of quality and compliance in service delivery.

Develop and manage service level agreements (SLAs) with clients.

Team Leadership

Lead, mentor, and develop a team of credit risk analysts and managers.

Foster a culture of continuous improvement and professional development within the team.

Allocate resources effectively to meet client and business needs.

Compliance and Reporting

Ensure compliance with all relevant client, regulatory, and industry standards.

Prepare and present regular reports on credit risk management activities and outcomes to clients and senior management.

Keep abreast of changes in regulations and best practices in credit risk management.

Operational Efficiency

Identify and implement process improvements to enhance the efficiency and effectiveness of credit risk management services.

Leverage technology and data analytics to optimize service delivery.

Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. MBA or relevant certification (e.g., CFA, CPA, ICWA) is a plus.

Note – Avoid, Engineering with MBA profiles.

Experience

Minimum of 10-15 years of experience in credit risk management (Corporate underwriting equivalent experience), with a significant portion in the banking sector.

Experience working in a BPO or shared services environment is highly desirable.

Proven track record of managing client relationships and delivering high-quality services.