Customer Service Executive - Global Network Operations

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

The role is responsible for Teleport RF Network Operations and Maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

Graduate in bachelor's degree in Electronics & Communication Engineering(ECE) with 1-4 years of experience in Satellite Communications/Earth Station Operations/RF NOC Operations

Other Knowledge & Skills

Satellite Communications/Earth Station Operations/RF NOC Operations

Prior experience in Satellite RF NOC handling, Media related customer complaints handling, high availability, 24X7 environments.

Knowledge of satellite network, Media Operations, Teleport Operations

Key Responsibilities

Operations & Maintenance

Ensure proper functioning of all ground communication equipment related to satellite operations, including status verification and maintenance of operational logs.

Monitor and verify the downlink quality of audio and video signals for all channels, including measurement of Eb/No and C/N parameters of TV carriers.

Perform preventive and proactive maintenance of TV, RF, Power, and IT/IS systems through the preparation and execution of Daily, Weekly, Monthly, Quarterly, and Annual maintenance schedules.

Coordinate with Satellite NOC for carriers related complaint handling, and system improvement activities.

Conduct regular monitoring, inspection, and performance measurements of all downlink antenna systems.

. Customer Support

Attend and resolve customer complaints related to TV Uplink services, Downlink Services, and associated systems.

Provide technical assistance and support for equipment-related issues, ensuring 24/7 operational support.

Reporting

Prepare and submit Daily, Weekly, Monthly, and Special Achievement Reports.

Generate and forward technical reports, recommendations, and analyses as requested by Headquarters.

Others

Prepare and submit Daily, Weekly, Monthly, and Special Achievement Reports.

Generate and forward technical reports, recommendations, and analyses as requested by Headquarters.