Customer Service & Operations Executive

Organization

Pro Code Work IT Solutions Private Limited

Experience

1–3 Years

Location

Navalur, Chennai

Job Type

Full-Time

Job Summary

We are looking for a Customer Service & Operations Executive who can handle customer queries while also helping us build and establish our Customer Service function from the ground up. The candidate will work closely with the Manager and internal teams to create workflows, processes, and support systems.

Key Responsibilities

Handle customer queries through phone, email, chat, and ticketing platforms.

Resolve customer issues, complaints, and escalations professionally.

Work with the Manager and internal teams to set up the complete Customer Service workflow.

Establish processes for ticket management, escalation, follow-up, resolution, and closure.

Help identify and implement suitable CRM, ticketing, and customer support tools.

Create basic SOPs, FAQs, response templates, and process documentation.

Track customer service performance and prepare basic reports/KPIs.

Coordinate with Sales, Operations, Product, and Technical teams to resolve customer issues.

Support the training and guidance of interns or junior team members.

Continuously improve customer service processes based on feedback and recurring issues.

Must-Have Skills

1–3 years of experience in Customer Service, Customer Support, Customer Success, or Operations.

Strong verbal and written English communication.

Customer handling and problem-solving skills.

Experience with CRM/ticketing/help desk tools.

Good coordination and documentation skills.

Strong ownership and willingness to build processes from scratch.

Comfortable learning new tools and working in a fast-paced environment.

Good to Have

Experience with Salesforce, Zendesk, Zoho, HubSpot, Intercom or similar customer support platforms

Pay

₹200,000.00 - ₹300,000.00 per year

Work Location

In person