Tele Caller Executive

Designation: Loan Officer - Lead Management System Role/Functional Area: Tele Sales Location: Experience: 1-2 years Salary: Rs. 16000/- 22000/- (Plus Incentives) Roles & Responsibilities:  Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.  Converting a suspect to a prospect. This involves the following: - Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. - This will also involve making calls at different times in order to achieve success. - Need analysis - Eligibility profiling - Setting up an appointment - Follow up with the prospect post every meeting with the sales officer until conclusion  Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.  Responsible for conversion of suspects to prospects to customers.  Provide support to the sales team in increasing conversions by: - Prompt calling to all suspects / prospects - Timely follow up with all prospects - Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance  Responsible for complete knowledge of company products and policies as well as those of competition.  Responsible for quality of the conversation, which entails the following: - Accuracy - Product Knowledge - Appraisal Skills - Punctuality & TOS - TAT commitments  Ability to handle objections.  Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.  Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.  Providing market feedback to the supervisor: It is important to share with one’s supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-àvis the same being charged by a specific competitor. Desired Candidate Profile:  Candidate must be a graduate from any stream / Undergraduate with excellent communication skills & at least 1yr tele-calling experience  Relevant work experience in sales, marketing, promotions or telemarketing  Candidates from banking and insurance background are preferable  Proficiency in relevant computer applications

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person