Senior Systems Engineer

Senior Systems Engineer

India

NOIDA, UTTAR PRADESH, India

BENGALURU, KARNATAKA, India

TRENDING

Job Identification

346709

Job Category

Technology Operations

Role

Individual Contributor

Job Type

Regular Employee

Does this position require a security clearance?

No

Years

6 to 10+ years

Additional Info

Visa / work permit sponsorship is not available for this position

Applicants are required to read, write, and speak the following languages

English

Job Description

We are looking for Cloud Operation Engineers to manage and support cloud-based applications and customer environments. The role includes deploying applications, monitoring systems, resolving incidents, and ensuring high availability of services. You will work with DevOps practices, automation tools, and cloud technologies to improve performance, stability, and security of production systems. This position requires flexibility to work in 24×7 rotational shifts, including night shifts.

Responsibilities

Key Responsibilities

System Installation & Configuration – Software Administration

• Monitors and maintains operating systems to ensure effective installation and performance.

• Administers middleware products in environments.

• Supports the deployment, maintenance, and operation of internal applications as needed.

• Performs regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.

• Leverages working knowledge of application monitoring tools to ensure efficiency.

System Installation & Configuration – Installation and Configuration

• Installs and configures servers, cloud infrastructure, and all software and environments.

• Performs system configurations and backups independently to ensure optimization of server infrastructure.

• Supports hardware maintenance, auditing, installation, and provisioning as necessary.

• Collaborates with internal technical experts and third-party vendors to resolve integration challenges.

System Installation & Configuration – Identity & Access Management

• Administers access privileges in the identity and access management system to ensure accurate access to IT resources.

• Monitors user activity in the identity and access management system and reports on system activity.

• Learns to provision access management systems.

Service Lifecycle Management – Batch Processing

• Monitors the batch process to ensure the updates are applied and triages any issues that arise.

• Implements batch management using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.

• Ensures scheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA).

Service Lifecycle Management – Security Maintenance

• Follows existing procedures to provide assurance that compute and storage devices are secure.

• Maintains privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.

• Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies.

• Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack.

Service Lifecycle Management – System & Security Improvements

• Deploys enhancements to improve the performance, reliability, and security of systems and environments.

Incident Management & Support – Incident Management

• Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.

• Collates incident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes, and solutions.

• Participates in incident review meetings to provide feedback for operational performance and solution implementation.

• Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations.

• Investigates standard system issues and triages high-severity incidents by implementing Corrective and Preventative Action plans (CAPA) as instructed.

Incident Management & Support – Escalation Cases

• Coordinates escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements).

Incident Management & Support – Technical Support

• Proactively monitors the production environment by checking system error logs, monitoring ticket queues, and consulting with other teams involved in maintaining the environments.

• Adheres to team schedule to contribute to ongoing technical support and service objectives.

• Resolves complex, critical customer system issues and implements and documents technical solutions.

Incident Management & Support – Backups and Disaster Recovery

• Leverages working knowledge of systems to perform backup, restore, and disaster recovery processes.

• Participates in disaster recovery drills to ensure preparedness and compliance.

• Implements disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication & Documentation – Technical Communication

• Communicates technical information to both technical and nontechnical personnel.

• Serves as a technical liaison and provides domain-specific expert