Voice Process Executive-Hindi - Fresher

Customer Interaction

• Respond to customer queries, complaints, and requests via phone, email, chat, or in person.
• Provide accurate information about products, services, or policies.
• Maintain a professional and empathetic tone in all customer interactions.

Problem Solving and Issue Resolution

• Identify and assess customers’ needs to achieve first-contact resolution.
• Troubleshoot issues and provide appropriate solutions or alternatives.
• Escalate unresolved or complex issues to the appropriate department or supervisor.

Documentation and Reporting

• Record customer interactions, issues, and resolutions accurately in the CRM system.
• Generate reports on recurring issues or feedback to help improve service quality.
• Maintain customer records and update account information as needed.

Customer Relationship Management

• Build and maintain strong relationships with customers to enhance loyalty and satisfaction.
• Follow up with customers to ensure their concerns are addressed.
• Encourage customer feedback to improve service quality and efficiency.

Time and Task Management

• Handle multiple customer inquiries efficiently while maintaining quality.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
• Prioritize urgent queries or service requests appropriately.

Knowledge and Training

• Stay updated on company products, services, and policy changes.
• Attend regular training sessions and participate in team meetings.
• Share customer insights with other departments to enhance product/service offerings.

Optional but Valuable Skills

• CRM software knowledge (e.g., Salesforce, Zendesk, Freshdesk).
• Multilingual communication for companies serving diverse customer bases.
• Basic technical troubleshooting or product knowledge.
• Strong written and verbal communication skills.

Job Types

Full-time, Permanent

Pay

₹20,000.00 per month

Benefits

• Health insurance
• Paid sick time

Education

• Bachelor's (Preferred)

Language

• Hindi (Preferred)

License/Certification

• English (Preferred)

Work Location

In person