Retail Sales Specialist

Job Description

We are looking for an experienced and customer-focused Jewellery Sales Manager / Sales Executive to join our team. The candidate will be responsible for driving jewellery sales, providing excellent customer service, achieving sales targets, and maintaining strong customer relationships.

Reporting

Branch Manager / Managing Director's

Key Responsibilities

• Welcome customers and understand their jewellery requirements and preferences.
• Explain product features, designs, pricing, making charges, offers, and other details clearly.
• Promote and sell gold, diamond, silver, platinum, and other jewellery products.
• Achieve individual and team sales targets.
• Build and maintain long-term relationships with customers.
• Handle customer enquiries, follow-ups, and sales leads.
• Assist customers with product selection and provide personalized recommendations.
• Maintain proper product displays and ensure the showroom is well presented.
• Coordinate with billing, inventory, and other departments for smooth sales operations.
• Handle customer complaints and resolve issues professionally.
• Maintain daily sales reports and customer records.

Additional Responsibilities

• Lead, motivate, and monitor the sales team.
• Set and track individual and team sales targets.
• Monitor daily showroom performance and conversion rates.
• Train sales executives on jewellery products, customer service, and selling techniques.
• Develop strategies to increase sales and customer retention.
• Monitor stock movement in coordination with the inventory team.
• Prepare and submit sales performance reports to management.

Requirements

• Sales Executive: 1–3 years of experience in jewellery or luxury retail sales preferred.
• Sales Manager: 3–7+ years of experience in jewellery sales, including team-handling experience.
• Good knowledge of gold, diamond, gemstone, and other jewellery products.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer-service and relationship-management skills.
• Target-oriented with a positive and professional attitude.
• Previous experience in a jewellery showroom will be an advantage.

Education

• Minimum 12th pass; graduate preferred.
• Jewellery/luxury retail sales experience will be given preference.
• Immediate joineers are most preffered

Pay

₹10,000.00 - ₹25,000.00 per month

Work Location

In person