RBB-PB-Teller Authorisers

Job Title

Personal Banker Authorizer-Teller

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Branch Banking, Managerial Role

Version No

\[Not provided]

Job Purpose

Supervise and monitor branch transactions and sales to enhance account value and portfolio retention.

Key Responsibilities

Supervisory Responsibility

Supervise and monitor Personal Banker desks and contract sales staff.

Ensure quality customer service and resolve customer queries.

Monitor staff productivity and provide guidance with the Branch Manager.

Oversee branch operations, audit compliance, and lobby management.

Transactional Responsibility

Authorize Personal Banker transactions and corporate salary processing.

Supervise cash and non-cash transactions, including DD/MC and fund transfers.

Reconcile and maintain suspense accounts as per required formats.

Sales

Generate business and monitor cross-sales of Personal Bankers.

Generate leads for third-party products and ensure teller training.

Manage branch merchandising and sales initiatives.

Education

Graduation required; post-graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, NR Product Team, Insurance CAM, MF Fund Houses, HSL Personnel.

Skills

Refer to the Job Description

About HDFC Bank

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HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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