Global eCommerce CRM Administrator – Customer Experience Product Owner

Global eCommerce CRM Administrator – Customer Experience Product Owner

CHANDIGARH, CHANDIGARH, India (On-site)

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JOB DESCRIPTION

In this Role, Your Responsibilities Will Be

Own day‑to‑day administration and operational stability of Salesforce CRM and eCommerce‑related configurations

Act as the primary administrator for users, roles, permissions, markets, experience settings, and access controls

Capture, synthesise, and analyse Voice of Customer insights from customers, Sales, and Service across CRM and eCommerce journeys

Translate insights into clear problem statements, priorities, and recommendations for the CX Product Owner

Support functional testing, UAT, release validation, and post‑release stabilisation activities

Partner with the CX Product Owner to support feature delivery, rollout, and scaling across brands and regions

Ensure new features are operationally ready for launch, including testing coverage, enablement readiness, and dependency alignment

Act as a key execution liaison between DCX, Development, CRM, IT/ERP, Analytics, and business stakeholders

Proactively identify experience gaps, recurring issues, and systemic improvement opportunities to inform roadmap decisions

Who You Are

You are customer‑centric, detail‑oriented, and execution‑focused, with a strong sense of ownership for platform stability and experience quality. You are comfortable working in a product‑led, cross‑functional environment and thrive in roles that require coordination, prioritisation, and continuous improvement. You balance technical understanding with strong business and stakeholder engagement skills, and you bring energy, accountability, and follow‑through to everything you do.

For This Role, You Will Need

1-3 years experience administering Salesforce CRM and/or Salesforce Commerce environments

Strong understanding of end‑to‑end eCommerce and CRM customer journeys

Experience with functional testing, UAT, release validation, and post‑release support

Ability to translate customer and stakeholder feedback into actionable improvements

Strong analytical, organisational, and stakeholder‑management skills

Comfort operating in a global, cross‑functional, and product‑led delivery model

Strong communication skills, both written and verbal

Preferred Qualifications that Set You Apart

Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Sales Cloud, Service Cloud, Experience Cloud, or Commerce Cloud

Experience supporting eCommerce and CRM platforms at scale, across multiple brands, markets, or regions

Strong understanding of end‑to‑end customer journeys, including discovery, purchase, service, and post‑purchase experiences

Demonstrated experience translating Voice of Customer insights into clear recommendations and experience improvements

Hands‑on experience with functional testing, UAT coordination, release validation, and post‑release stabilisation

Familiarity with product‑led delivery models, including close partnership with Product Owners and delivery teams

Experience working with data visualisation and reporting tools (e.g., Power BI, Tableau, or Salesforce reporting) to support insight generation and decision‑making

Strong documentation, communication, and stakeholder‑management skills in a global, cross‑functional environment

Proficiency with Microsoft PowerPoint for structured communication of insights, priorities, and recommendations

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawles