Front Office

Job Summary: (Food and accommodation will be provided) We are seeking a warm, well-groomed, and customer-focused Front Office Executive to be the face of our hospitality operations. The ideal candidate will handle guest interactions, manage check-ins and check-outs, and ensure a seamless and welcoming guest experience from arrival to departure. Key Responsibilities:. Greet guests with a warm smile and professional attitude Handle check-in/check-out processes efficiently Maintain guest records, issue room keys, and handle billing procedures Answer phone calls and respond to emails courteously and promptly Provide information about hotel facilities, services, and local attractions Coordinate with housekeeping, maintenance, and other departments for guest requests Address guest concerns and escalate unresolved issues to the supervisor Maintain a clean and organized front desk area Handle booking inquiries and reservations using PMS (Property Management System) Follow safety and security procedures and ensure compliance with hotel policies Key Skills & Requirements:Minimum qualification: Graduate (Hotel Management preferred) 1-3 years of experience in a similar role (freshers with the right attitude may apply) Proficient in English and local language; other languages are a plus Knowledge of hotel software/PMS (e.g., IDS, Opera, Cloudbeds) is advantageous Excellent communication and interpersonal skills Positive attitude, grooming standards, and a passion for hospitality Ability to work in shifts, including weekends and holidays