Sales Coordinator

Job Description

Sales Coordinator

Experience

4–8 Years

Department

Sales / Business Development

Job Type

Full-Time

Reporting To

Sales Manager / Sales Head

Location

Kilpauk, Chennai

Job Summary

We are looking for an experienced and proactive Sales Coordinator with 4–5 years of experience in sales coordination, order processing, customer relationship management, and sales administration. The candidate will be responsible for coordinating with the sales team, customers, and internal departments to ensure smooth sales operations, timely order execution, and achievement of business objectives.

Key Responsibilities

Coordinate with the sales team, customers, and internal departments to ensure smooth sales operations.

Process sales orders, quotations, purchase orders, invoices, and other sales-related documentation.

Follow up with customers regarding enquiries, orders, deliveries, payments, and outstanding dues.

Maintain and update sales reports, customer databases, order status, and sales records.

Prepare daily, weekly, and monthly sales reports for management review.

Track sales targets, order bookings, dispatch schedules, and pending deliveries.

Coordinate with logistics, warehouse, accounts, and production teams to ensure timely delivery of products.

Handle customer enquiries, resolve routine issues, and ensure customer satisfaction.

Support the sales team in preparing quotations, proposals, presentations, and sales forecasts.

Monitor pending orders, backorders, and customer commitments, ensuring timely follow-up.

Maintain proper documentation of customer communications and sales transactions.

Assist the Sales Manager in sales planning, performance tracking, and administrative activities.

Ensure accurate data entry and timely updates in CRM or ERP systems.

Identify opportunities to improve sales coordination processes and customer service.

Required Qualifications

Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.

4–5 years of relevant experience in sales coordination or sales administration.

Strong knowledge of sales order processing, documentation, reporting, and customer follow-ups.

Proficiency in MS Excel, MS Office, and email communication.

Experience working with CRM or ERP software is preferred.

Good communication, coordination, and organizational skills.

Ability to manage multiple tasks, prioritize deadlines, and work effectively with cross-functional teams.

Strong attention to detail and problem-solving abilities.

Key Skills

Sales coordination and order management

Customer relationship management

Sales reporting and data analysis

Quotation and invoice coordination

Order tracking and delivery follow-up

MS Excel and reporting tools

CRM/ERP systems

Communication and negotiation

Time management and multitasking

Team coordination and customer service

Performance Indicators (KPIs)

Accuracy and timeliness of sales order processing

Timely delivery and order fulfilment coordination

Customer satisfaction and response time

Accuracy of sales reports and documentation

Timely follow-up on pending orders and payments

Effectiveness of coordination between sales and internal departments

Job Type

Full-time

Pay

₹30,000.00 - ₹40,000.00 per month

Work Location

In person