Customer Service Executive – Jewellery Showroom

We are looking for a customer-focused, organised, and enthusiastic Customer Service Executive for our jewellery showroom. The candidate will be responsible for handling customer calls and digital enquiries, managing customer relationships through CRM, coordinating with the showroom sales team, and supporting marketing activities and jewellery photoshoots.

Customer Service & Enquiry Management

Handle incoming customer calls and respond to enquiries regarding jewellery collections, designs, product availability, pricing, and showroom services.

Manage customer communications through WhatsApp, Instagram, Facebook, and other social media platforms.

Respond promptly and professionally to enquiries, and share approved jewellery images, product details, promotional offers, and collection information with customers.

Handle customer feedback and complaints professionally and coordinate with the concerned department for resolution.

Record all customer enquiries and potential sales leads in the CRM system.

Follow up with customers enquiring about bridal jewellery, wedding purchases, special occasions, gifting, and specific jewellery designs.

Follow up on pending enquiries, quotations, selected designs, and customers who have not completed their purchases.

Coordinate with sales executives to ensure customer enquiries are attended to without delay.

Maintain proper follow-up records and update the status of every enquiry.

Maintain confidentiality of customer information, purchase details, and contact records.

Support customer outreach for festive offers, wedding seasons, new collection launches, and special promotional events.

Coordinate with the sales, billing, and relevant operational teams regarding product availability and customer requirements.

Coordinate repair and alteration enquiries, order status updates, and customer notifications with the concerned department.

Support customers with order collection reminders and updates on special orders, subject to confirmation from the relevant team.

Ensure that only verified product information, prices, offers, and policies are communicated to customers.

Support showroom events, promotional activities, and other assigned tasks.

Follow showroom procedures for handling jewellery images, product information, customer data, and shoot-related inventory.

Social Media & Digital Customer Engagement

Monitor customer comments, direct messages, mentions, and enquiries on Instagram, Facebook, WhatsApp Business, and other official channels.

Coordinate with the marketing team to ensure timely responses to digital enquiries.

Share approved product photographs, reels, campaign creatives, and promotional information with prospective customers.

Identify serious purchase enquiries from social media and coordinate with the sales team for further follow-up.

Support customer engagement activities during festive campaigns, wedding seasons, new launches, and promotional events.

Maintain a professional and consistent tone across all digital customer interactions.

Escalate negative feedback, complaints, and sensitive customer issues to the reporting manager.

Sales & Marketing Support

Coordinate with the sales and marketing teams for product promotions, customer engagement activities, and showroom events.

Assist in jewellery photoshoots, model shoots, video shoots, reels, and promotional content creation.

Coordinate jewellery selection, product availability, design references, and shoot requirements with the relevant teams.

Assist in organising jewellery pieces and maintaining proper tracking and handover records during shoots.

Help coordinate marketing materials, product images, and information required for digital and offline promotions.

Qualifications & Experience

Graduate; candidates with qualifications in retail management, marketing, or customer relationship management will be preferred.

1–3 years of experience in customer service,retail, CRM, telecalling, or sales coordination is preferred.

Experience working in a jewellery showroom or a fashion, luxury retail, or lifestyle brand will be an added advantage.

Freshers with excellent communication skills and a genuine interest in the jewellery industry may also apply.

Required Skills & Competencies

Excellent verbal and written communication skills.

Good telephone etiquette and customer-handling skills, MsOffice and PPT knowledge

Working knowledge of WhatsApp Business, Instagram, Facebook, and other digital communication platforms.

Send us your CV to

Email

humanresources@konikajewellery.com

Whatsapp

+91 8754434443

Pay

₹20,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Provident Fund

Ability to commute/relocate

Sowcarpet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

What is your current notice period, and when can you join if selected?

Do you have experience handling customer enquiries through phone calls, WhatsApp, Instagram, or other social media platforms and CRM software?

Work Location

In person