Customer Support Executive – Walmart Seller Support

Customer Support Executive – E-commerce Seller Support

Location

Pune, Maharashtra

Work Mode

Work from Office

Job Type

Full-Time

Experience Required

6–12 months preferred

Process

E-commerce Seller Support

Salary

₹30,000–₹32,000 CTC per month, depending on experience and selection

Working Schedule

5.5 days per week

Shift

Rotational shifts with rotational weekly offs

Cab Facility

Two-way cab facility available for eligible shifts

Job Overview

We are looking for customer-focused professionals to join our e-commerce seller support team in Pune. The selected candidates will assist sellers with process-related queries, provide accurate information, resolve support issues, and ensure a professional service experience.

Candidates with experience in international chat support, customer service, e-commerce support, or seller support are encouraged to apply. Applicants should have good English communication skills, a problem-solving approach, and the ability to work in a structured, target-driven environment.

Key Responsibilities

Handle seller queries through designated customer support channels.

Understand seller concerns and provide accurate, timely, and appropriate resolutions.

Assist sellers with e-commerce process-related queries and issues.

Follow standard operating procedures, quality guidelines, and established workflows.

Communicate professionally with sellers and internal teams.

Maintain accurate records of interactions, case details, and resolutions.

Identify complex issues and escalate them to the appropriate team when required.

Meet defined quality, productivity, and customer service standards.

Follow company policies, data-handling requirements, and process guidelines.

Eligibility Criteria

6–12 months of relevant experience is preferred.

Experience in international chat support, customer service, e-commerce support, or seller support will be an advantage.

Good written and verbal English communication skills.

Strong customer-handling, comprehension, and problem-solving abilities.

Ability to understand queries and provide suitable solutions.

Basic computer proficiency and the ability to navigate support systems.

Willingness to work rotational shifts and rotational weekly offs.

Ability to work from the office in Pune.

Flexibility to work 5.5 days per week as per the assigned schedule.

Salary and Benefits

Monthly CTC

₹30,000–₹32,000, depending on relevant experience and selection.

Two-way cab facility for eligible shifts, subject to applicable company policies.

Cab support for applicable shifts involving odd working hours.

Full-time employment opportunity.

Exposure to e-commerce seller support operations and customer service processes.

Note: CTC refers to Cost to Company. The final compensation and applicable benefits will be communicated during the selection process.

Interview Process

The selection process may include the following rounds

HR Interview

Communication Assessment

Operations Interview

The interview process may vary depending on the recruitment requirements.

Work Location and Schedule

This is a work-from-office position based in Pune, Maharashtra. Selected candidates must be comfortable working rotational shifts, rotational weekly offs, and the specified 5.5-day working schedule.

How to Apply

Interested candidates can share their updated resume using the contact details below.

Email

priyanshu@medhbs.com

Contact Number

7547072426

Pay

₹30,000.00 - ₹32,000.00 per month

Work Location

In person