Healthcare Dispatcher (front+back office work)

Spero Home Healthcare Pvt Ltd · Pune

Pay₹15,000–16,000a month, as listed

WherePuneMaharashtra

TypeFull time

Posted10 Oct14 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list37 named

Customer feedback collectionCollaborate with healthcare professionalsCustomer communicationMedical collectionDebt collectionInbound customer enquiry call handlingOperations coordinationService schedulingStaff schedulingClient enquiry handlingIn-person customer serviceInbound voiceCustomer collection follow-upBack office operationsTeam schedulingStaffing allocationBack office processingAttendance recordingInvoice processingDispatchingCustomer payment remindersClient feedback collectionEmployee attendance managementPayment collectionStakeholder coordinationClient servicesResource scheduling coordinationClient status updatesHandling patient queriesClient educationBillingClient liaisonOffice phone managementMedical administrationTraining deliveryReception managementRoster coordination

About this job

Job Profile : Healthcare Dispatcher (HD) is a front office role at hospitals associated with SPERO for providing home healthcare services to its patient. This role has involved direct communication with customers / patients & their family members. Being HD your role is to ensure proper information to be passed on to them and aware them about SPERO services and its availing options.

Roles and Responsibilities

To handle enquiries received from customers walking, over call & web application,
To manage and overlook attendance of professionals for assuring availabilities,
To coordinate with Professionals for availability checking and updating status,
To make follow ups with patients and professionals for services completions,
To handle billing end to end billing process,
To make service calls for collecting Feedback from Patients or from there family members,
To coordinate with Patient & Consultant before – during services allocations or assessments,
To assure timely payments from patients & make necessarily follow up calls, messages & mails,
To attend and conduct Training organised for HHC Applications & Processes.
To perform allocated Administrative Task by supervisor,
To participate in events organised / scheduled by Head Office for employees,

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits

Health insurance

Paid time off

Provident Fund

Work Location: In person

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