Call Center Executive

Answering of clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Call Center Representative Requirements

Bachelor in computer science

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.

Adaptability and accountability.

Fluency in English,Hindi & Marathi

Job Type

Full-time

Pay

₹12,000.00 - ₹15,000.00 per month

Benefits

Health insurance

Provident Fund

Ability to commute/relocate

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education

Bachelor's (Preferred)

Experience

Technical support

1 year (Preferred)

Customer support

1 year (Preferred)

total work

1 year (Preferred)

Language

Marathi (Preferred)

Work Location

In person