Housekeeping Supervisor

Job Overview

Job Title

Housekeeping Supervisor

Department

Housekeeping / Facility Management

Reports To

Housekeeping Manager / Executive Housekeeper / Operations Director

Flsa Status

Non-Exempt / Exempt

Key Responsibilities

Daily Supervision & Operations

Inspect guest rooms, corridors, lobby areas, and public facilities daily to ensure compliance with company cleanliness and aesthetic standards.

Assign daily room cleaning tasks, shift schedules, and special projects to room attendants and house attendants.

Issue room keys, cleaning supplies, and linen to staff at the start of shifts and monitor proper handling.

Update room status in the Property Management System (PMS) upon completion of inspections.

Staff Management & Leadership

Train, onboard, and mentor new housekeeping personnel on standard operating procedures (SOPs), chemical safety, and equipment usage.

Monitor staff performance, conduct periodic performance reviews, and provide constructive feedback.

Ensure team compliance with attendance, uniform standards, and safety guidelines.

Inventory & Equipment Management

Track and maintain inventory levels for cleaning supplies, guest amenities, linens, and paper products.

Report low inventory levels or supply shortages to the Housekeeping Manager.

Inspect cleaning equipment (vacuums, carpet cleaners, carts) regularly for proper maintenance and arrange repairs as needed.

Safety, Health, and Compliance

Ensure strict adherence to Occupational Safety and Health Administration (OSHA) standards, including SDS (Safety Data Sheets) for cleaning chemicals.

Report lost-and-found items according to company policy.

Identify and report maintenance issues, safety hazards, or needed repairs immediately to the engineering/maintenance department.

Guest Relations

Address and resolve guest complaints or special requests quickly and professionally.

Coordinate with the Front Office team to prioritize rush rooms, early check-ins, and VIP arrivals.

Qualifications & Skills

Education & Experience

High school diploma

2+ years of experience in housekeeping operations (hotel, resort, or commercial facility).

1+ year of supervisory or team lead experience preferred.

Required Skills

Attention to Detail

Ability to catch minor flaws in room cleaning and presentation.

Communication

Clear verbal and written skills to liaise with staff, guests, and other departments.

Time Management

Ability to prioritize tasks in a fast-paced environment.

Tech Literacy

Basic knowledge of Property Management Systems (e.g., Opera, Cloudbeds) and Microsoft Office.

Physical Requirements

Ability to stand, walk, push cleaning carts, stoop, bend, and lift up to 30–50 lbs regularly throughout shift.

Comfort working with household cleaning chemicals.

Pay

₹10,000.00 - ₹26,000.00 per month

Benefits

Provident Fund

Work Location

In person