Import Customer Service

• Maintain and update Daily Status Reports (DSR) for all import shipments.
• Provide regular shipment updates to customers regarding arrival, clearance, and delivery status.
• Prepare and process Delivery Orders (D/O) in coordination with shipping lines and customers.
• Coordinate with customs brokers for timely clearance of import consignments.
• Communicate with freight forwarders and shipping lines for document clarification and shipment discrepancies.
• Verify import documentation such as Bill of Lading, Invoice, Packing List, and other required documents.
• Ensure timely follow-up for document submission and clearance approvals.
• Resolve customer queries related to shipment delays, documentation issues, and delivery schedules.
• Maintain accurate records of shipment files and documentation.
• Ensure compliance with company SOPs and import regulations.

Job Type

Permanent

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s)

• Do you have minimum 1 year experience in Import Customer Service (handling import shipments)?
• Have you processed Delivery Orders (D/O) for import shipments?

Work Location

In person