Senior Manager - Information Technology

Department

IT

No. of position

1

Experience

5-10 years

Job Location

Vashi Mumbai

Role Overview

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To manage business applications, backend processes, databases, APIs, and automation activities, ensuring smooth operations, timely issue resolution, and continuous improvement of IT systems.

Key Responsibilities

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Key Responsibilities

• Application Management: Manage application support, upgrades, enhancements, and issue resolution for LD applications and related business systems.
• Business Requirements: Understand business requirements and coordinate the development and enhancement of dashboards, reports, and applications.
• Database Management: Oversee SQL queries, stored procedures, bulk data processing, database modifications, and data accuracy.
• Automation \& RPA: Identify manual processes for automation and coordinate implementation to improve efficiency and reduce errors.
• API \& Integration: Manage API-related issues, middleware processes, and integrations between applications and databases.
• Operational Support: Ensure smooth functioning of critical processes, including RMS BOD files, payment gateway, partner console, KYC, and client-related activities.
• Vendor Management: Coordinate with application providers, vendors, and internal teams for issue resolution and timely delivery of enhancements.
• Reporting \& Dashboards: Manage business dashboards, client reports, data extracts, and management reporting requirements.
• Change Management: Coordinate application upgrades, year-end changes, testing, implementation, and post-implementation validation.
• Team \& Stakeholder Management: Coordinate with business users, IT teams, and vendors to ensure timely delivery and effective support.

Qualifications

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Required Skills

• Good understanding of application management and IT operations.
• Working knowledge of SQL, databases, APIs, and automation.
• Strong problem-solving and analytical skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple tasks, vendors, and business requirements.

Key Expectations

• Ensure smooth and reliable application operations.
• Resolve issues within agreed timelines.
• Deliver enhancements and automation initiatives on time.
• Maintain data accuracy and operational efficiency.
• Improve processes and minimize manual work.