Voice Process Executive – International BPO

Job Description – Customer Service Executive - NIGHT SHIFT

Company Name

Rise IT

Company Website

www.riseit.com

Job Location

Andheri West – Link Road, Mumbai

Department

Customer Service / Sales

Working Days

Monday to Friday (5 Days Working)

Timing : 07:00 PM to 04:00 AM

Company Profile

Rise IT is a digital marketing company catering to businesses across the USA and India, offering digital solutions and services to meet diverse business requirements.

Job Summary

We are looking for enthusiastic and customer-oriented professionals to join our team as Customer Service Executives – Outbound (US Process). The ideal candidate should possess excellent English communication skills, a positive attitude, and the ability to understand customer requirements, provide suitable solutions, and drive sales through upselling and cross-selling.

Roles and Responsibilities

• Make outbound calls to customers and assist them with product and service-related queries.
• Understand customer requirements and recommend suitable products and services.
• Ensure a high level of customer satisfaction throughout the customer journey.
• Resolve customer queries and provide timely assistance.
• Promote existing and new product offerings through upselling and cross-selling.
• Stay updated on the company's products, services, features, and benefits.
• Achieve assigned sales targets and daily productivity goals.
• Prepare sales reports and track individual and team performance.
• Maintain quality standards and ensure effective customer interactions.

Required Skills and Qualifications

• Excellent verbal and written English communication skills.
• Strong interpersonal, consulting, and presentation skills.
• Customer-focused approach with a positive attitude.
• Good problem-solving, multitasking, and organizational abilities.
• Ability to understand customer needs and recommend appropriate solutions.
• Basic knowledge of social networking platforms.
• Ability to work in a target-driven environment.
• Strong attention to detail and willingness to learn.

Key Performance Indicators (KPIs)

• Sales targets and revenue generation.
• Customer satisfaction scores.
• Daily calling productivity.
• Upselling and cross-selling performance.
• Call quality scores and adherence to company standards.

Work Schedule

• Working Days: Monday to Friday
• Work Week: 5 days a week
• Location: Andheri West – Link Road, Mumbai

Pay

₹25,000.00 - ₹65,000.00 per month

Work Location

In person