Assistant Manager Reservation

Job Description

Assist the Reservations Manager in managing the daily operations of the Reservations Department.

Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.

Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.

Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.

Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.

Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.

Monitor overbooking levels and coordinate appropriate actions and Front Office.

Ensure reservations are processed according to hotel policies, standards, and procedures.

Assist in managing VIP, repeat, group, and special-request reservations.

Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.

Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.

Support the training, coaching, and development of Reservations Agents.

Monitor team performance and ensure departmental standards are consistently maintained.

Assist with forecasting occupancy and identifying opportunities to increase room revenue.

Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.

Ensure all reservation records and guest information are handled accurately and confidentially.

Prepare and review departmental reports and provide relevant information to management.

Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.

Perform other duties and responsibilities as assigned by the Reservations Manager or management.

Qualifications

Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.

Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.

Good knowledge of hotel reservation systems and PMS.

Knowledge of Opera PMS or similar hotel systems is an advantage.

Good understanding of room types, rates, availability, packages, and reservation procedures.