IT Dialer Technician

Proclivity Digitech Pvt Ltd · Kolkata

Pay₹20,000–25,000a month, as listed

WhereKolkataWest Bengal

TypeFull time

Posted7 Oct25 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

Skills they list40 named

Technical troubleshootingRecord-keepingNetwork troubleshootingData analysis reportingCall centre dialler systemsBasic service issue troubleshootingIT system monitoringSystem performance optimisationVoIP administrationKPI reportingServer backup and recoveryMetrics reportingSoftware installationEnterprise software supportOperationsFirewall configurationIT infrastructureSession Initiation Protocol (SIP)Analysis skillsIT backup and recoveryUbuntuData backupTechnical writingProblem identificationCentOSManagement reportingTelephone systemsApplication maintenanceSystems analysisData backup and restorationDocumentation handlingEscalation handlingCommunication skillsLinux administrationIncident management responsibilitiesDebuggingCross-functional communicationMySQLOperational performance reportingSystem performance monitoring

About this job

Key Responsibilities

Install, configure, and maintain dialer systems such as Vicidial, GoAutoDial, Asterisk, or similar platforms.

Manage and monitor VoIP servers, SIP trunks, and call routing systems for international calling operations.

Provide day-to-day IT and dialer support to all users, resolving ongoing or recurring issues promptly.

Troubleshoot network connectivity, CRM integration, and system performance issues related to dialers.

Optimize dialer performance by managing leads, campaigns, and call flow configurations.

Handle real-time monitoring, reporting, and analysis of dialer performance metrics.

Ensure 24x7 availability for urgent support calls and technical escalations (on-call if required).

Maintain documentation of system configurations, updates, and troubleshooting logs.

Work closely with the operations and telematics teams to set up dialers for international ELD device connectivity.

Stay updated with the latest developments in VoIP, dialer technology, and telecommunication security standards.

Qualifications & Skills

Minimum 5 years of hands-on experience managing IT dialer systems (Vicidial / GoAutoDial / Asterisk / 3CX / FreePBX).

Strong understanding of VoIP, SIP, PRI, IP telephony, and network protocols.

Proven experience in dialer setup, maintenance, backup, and recovery.

Experience with international calling processes and Telematics ELD Devices preferred.

Proficiency in Linux server administration (CentOS / Ubuntu).

Basic knowledge of MySQL database and network firewall configurations is a plus.

Excellent problem-solving, analytical, and communication skills.

Ability to work in rotational shifts and provide on-call technical support when required.

Shift

Rotational (24x7 support environment)

Why Join Us

Opportunity to work with a leading IT solutions provider.

Exposure to advanced dialer and telematics technologies.

Dynamic work culture with growth and learning opportunities.

Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person

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