HR Manager, Process Manager & Audit Coordinator

JOB DESCRIPTION - HR MANAGER, PROCESS MANAGER & AUDIT COORDINATOR

Name of Company

M/S ANURAG AGENCY (A business enterprise of Anurag Rathi group of companies)

Industry

Banking / Financial Services – Collection & Recovery

About the Role

We are looking for a responsible and detail-oriented HR, Process & Audit Coordinator to support the organisation's human resource activities, operational processes, compliance requirements and audit functions.

The incumbent will be responsible for maintaining proper documentation, ensuring adherence to internal processes and client requirements, coordinating with field and collection teams, and supporting periodic audits conducted by Banks, NBFCs and internal management.

Key Responsibilities

HR & Employee Coordination

Maintain employee and field staff records, including KYC, joining documents, appointment letters and other statutory/organisational documentation.

Coordinate recruitment, onboarding and induction of collection executives, telecallers, field officers and other staff.

Maintain attendance, leave, employee movement and other HR-related records.

Coordinate employee documentation and ensure timely updating of personnel files.

Support performance tracking and periodic HR MIS.

Coordinate training programmes, particularly relating to collection practices, customer handling, compliance and client-specific requirements.

Maintain records of training, certifications and mandatory qualifications of employees.

Process Management

Ensure implementation and adherence to defined collection and recovery processes.

Monitor operational compliance with client-specific SOPs, guidelines and service-level requirements.

Coordinate with Collection Managers, Team Leaders, Field Executives and Telecallers for process-related matters.

Identify process gaps, deviations and recurring operational issues and escalate them to the appropriate authority.

Assist in developing and updating SOPs, checklists, process notes and operational guidelines.

Ensure proper documentation and record maintenance for collection activities.

Support management in implementing corrective and preventive actions.

Audit & Compliance

Coordinate internal and external audits relating to collection and recovery operations.

Ensure availability of required documents, registers, MIS and supporting records during audits.

Verify compliance with client requirements, internal policies and applicable regulatory guidelines.

Conduct periodic checks of employee files, field documentation, collection records and operational processes.

Identify audit observations, prepare action trackers and follow up for timely closure.

Maintain an organised repository of audit reports, observations, responses and closure documents.

Assist in preparing responses to audit queries raised by Banks, NBFCs and other clients.

Monitor compliance with applicable DRA, KYC, data privacy, customer communication and collection-related requirements, as applicable to the organisation and its clients.

MIS & Reporting

Prepare periodic HR, process, compliance and audit-related MIS.

Maintain trackers for employee documentation, training, certifications, audit observations and process deviations.

Generate management reports highlighting pending actions, exceptions and compliance gaps.

Ensure accuracy and timely submission of reports to management and, where required, client organisations.

Client & Stakeholder Coordination

Coordinate with client representatives, Bank/NBFC officials and internal operational teams for documentation and audit requirements.

Facilitate timely sharing of information and documents requested by clients.

Maintain proper records of client communications, audit requirements and compliance submissions.

Support the management team during client reviews, audits and operational assessments.

Risk & Control

Identify potential operational, compliance and documentation risks.

Ensure sensitive customer and client information is handled securely and only for authorised business purposes.

Monitor adherence to approved communication and collection protocols.

Escalate material deviations, complaints, suspected misconduct or compliance concerns to management immediately.

Assist in strengthening internal controls and reducing process-related risks.

Key Skills & Competencies

Strong documentation and record-management skills.

Good understanding of HR administration and operational processes.

Knowledge of collection/recovery operations for Banks and NBFCs will be an advantage.

Good understanding of audit, compliance and process-control requirements.

Strong MS Excel, Word and MIS preparation skills.

Good written and verbal communication skills.

Ability to coordinate with multiple teams and stakeholders.

High level of attention to detail and accuracy.

Ability to maintain confidentiality of employee, customer and client information.

Strong follow-up and issue-resolution skills.

Ability to work independently and meet deadlines.

Educational Qualification

Graduate in any discipline.

MBA/PGDM in HR, Finance, Operations or a related discipline will be an added advantage.

Relevant certification/experience in banking collection, DRA, compliance or audit will be preferred.

Experience

2–5 years of experience in HR coordination, audit, compliance, process management, banking operations, collection/recovery or a related field.

Candidates with experience in Banks, NBFCs, Collection Agencies, Debt Management Companies or Business Process Outsourcing organisations will be preferred.

Key Performance Indicators (KPIs)

Timely completion of HR and employee documentation.

Process compliance across operational teams.

Timely closure of audit observations.

Accuracy and timeliness of MIS and reports.

Compliance with client-specific requirements.

Training and certification compliance.

Reduction in recurring process deviations and audit observations.

Timely resolution and escalation of operational/compliance issues.

Location

DL Block, Sector 2, Salt Lake C